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Job Description:
Solution Delivery Analyst
Apex Systems is a global IT services provider, and our practice has an opening in the Online Retail space for a Solution Delivery Analystwith general technology experience, as well as Jira ticketing experience, documentation and client facing verbal and written communication to place at our client.

Start date:
ASAP.

Location:
Toronto/ hybrid.

Application Process:
It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [email protected]

Solution Delivery Analyst
As a
Solution Delivery Analyst
on Our clients Solution Delivery team, you will work on implementing and launching our clients rapidly growing Enterprise grocery platform. You will operate hands-on in a fast-paced project-driven environment with the opportunity to learn and work with a variety of systems: Our clients, partner systems, and third party providers. You will partner with our clients experienced Solution Architects and Solution Engineers to organize and execute key components of project launches. You will also liaise with our clients broader product and engineering teams to understand and deploy core platform components.

This role places strong emphasis on growth: we welcome candidates in the early stages of their career who are curious and highly driven to learn more about software, system architectures and operation, and real-world solutions to complex business and technical problems.

About The Role

• Execute in-house scripts, operate dashboards, automation processes, and other tools to improve the teams ability to deliver rapidly and with high quality
• Operate tooling that integrates between our client and remote systems. This role will expose you to a wide variety of technologies and APIs, such as single sign-on (SSO), CRM and customer data, loyalty, offers, payments, email services, etc.
• Work with data files and reports to analyze retailer data, help with import into Our clients backends, and provide detailed analyses to support large-scale projects
• Contribute to and own key areas of quality:
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing methodologies for new and existing products to meet client needs
• Monitor debugging process results
• Track quality assurance metrics, like defect densities and open defect counts
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Own the deployment and configuration of services and white label platform components
• Be responsible for creating and maintaining internal documentation

About You
Technical

• Strong process & analytical skills with a background of executing multi-step processes, with the ability to understand data, perform analysis, and produce reports
• Strong understanding of defect lifecycle management processes, and the software commonly used for test planning and defect tracking (e.g. Jira).
• Hands-on experience with both white box and black box testing

Nice to have:

• Ability to understand DBs and write some SQL, or high level of comfort with Excel
• Ability to use observability tools and dashboards (e.g. Datadog, New Relic)
• Working knowledge of APIs and HTTP with tools such as Postman or Curl (understand requests/responses, headers, and status codes)

Non-technical
This is a critical role for timely launch and deployment of the Our client platform with new partners. As such, you must have:

• A very strong sense of responsibility and ownership
• Experience in writing clear, concise and comprehensive test plans and test cases
• Ability to execute in multiple simultaneous workstreams
• Ability to understand timelines, and recognize and escalate issues that would delay the project
• Ability to communicate about technical issues clearly
• Self-managing skills, ability to manage a time-sensitive work queue independently

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.