Fragrance Specialist

1 week ago

Toronto, Ontario, Canada SEPHORA Full time $40,000 - $80,000 per year

Job ID:
276085

Location:
ON-Yorkdale (0502)

Address:
3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)

Hourly/Salaried:
Hourly (Non-Exempt)

Full Time/Part Time:
Full Time

Position Type:
Regular

As an Fragrance Specialist, you will play a key role in delivering an exceptional luxury experience, engaging clients through inspiring storytelling and introducing them to our universe of fragrance and craftsmanship. You will be a true brand ambassador, guiding clients through the product range and ensuring they leave with more than just a purchase – a memorable experience.

You will be responsible for driving sales, fostering long-term client relationships, and actively contributing to the success of the store. Additionally, you will take the initiative in creating inspiring in-store experiences, ensuring every client interaction is unique and engaging.

Drive Sales & Category Performance + Client Engagement

  • Welcoming and advising clients, ensuring a personalized and engaging experience. Create and foster a welcoming and luxurious environment that reflects the high standards of our luxury fragrance brands.
  • Developing long-term relationships to improve client loyalty, leveraging sales/education tools and brand storytelling.
  • Acquiring deep knowledge of every product and the brand itself to act as a true expert. Provide expert knowledge to our clients on luxury fragrance brands and products.
  • Proactively cross-selling to introduce clients to our full product universe across categories.
  • Staying ahead of trends and product knowledge to confidently guide customers.
  • Taking initiative in creating unique in-store experiences that immerse clients in the universe of luxury fragrance.
  • Achieving daily sales goals and contributing to the overall store success.
  • Lead by example, demonstrating best practices in client service, product knowledge, and sales techniques.

Operational Standards - Fragrance

  • Ensure the luxe fragrance and fragrance area is impeccably maintained, with products well-stocked and displays visually appealing.
  • Manage inventory levels and conduct regular stock checks.
  • Oversee the implementation of visual merchandising guidelines to enhance client experience.

Event Support

  • Occasionally support other store launches and special events, ensuring seamless execution and exceptional client experiences.

Brand Representation

  • Serve as a brand ambassador, representing the luxury fragrance brands with professionalism and enthusiasm.
  • Uphold appearance and uniform standards to maintain a professional and luxurious image.
  • Stay informed about industry trends, new product launches, and competitor activities.

We Would Love You To Apply If

  • You thrive in an environment where Service Excellence is central, and where your ability to offer personalized, tailored experiences through your deep product knowledge helps create moments that go beyond a simple sale.
  • You are self-motivated, adaptable, and proactive, ready to take ownership of every client interaction, and eager to contribute to the growth of the store while being part of a high-performing team.
  • Passion for luxury products and a keen sense of style.
  • You are not only an enthusiast and able to adapt easily to any situation, but also self-motivated, focused and able to take initiatives.

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