Manager, Quality Assurance

Salary: Band 9 ($101,166.00 or $105,202.50)

Status: Full-Time, Permanent, Unionized

Work environment: Hybrid (3 days in office, 2 days WFH)

Number of positions available: 1

Closing Date: January 29, 2026

WHY CALGARY AIRPORTS

Powered by heart and dedicated to excellence, we're the team that keeps Calgary connected – and you could be our newest member.

We're in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

WHAT'S THE TEAM LIKE

The Safety, Security, Compliance, and Emergency Response team ensures the safe and secure operation of Calgary International and Springbank Airports. This team plays a critical role in regulatory compliance, emergency preparedness, and operational assurance, directly impacting the airports' efficiency and safety. Their work supports the strategic goals of the organization and ensures a safe environment for all stakeholders.

WHAT ARE SOME OF THE RESPONSIBILITIES

• Lead and continuously improve the Quality Assurance Program, ensuring full integration with the Safety Management System (SMS) and effectiveness of QA processes.

• Develop, maintain, and align quality policies, procedures, and documentation to regulatory standards, driving process improvements and ensuring robust document control.

• Oversee regulatory programs supporting airport certification, analyze audit and safety data, and collaborate to enhance procedures and mitigate risks.

• Conduct and coordinate internal audits and investigations, document findings, and ensure corrective actions are implemented and tracked.

• Foster a culture of quality and compliance through collaboration with internal and external stakeholders and deliver training on quality assurance and regulatory requirements.

• Develop and report on KPIs related to quality, compliance, and audit outcomes.

• Lead the process for addressing non-compliance, monitor corrective actions, and champion continuous improvement initiatives across the organization.

WHAT DO YOU NEED TO BRING

• You'll need to be eligible to obtain and maintain a RAIC, don't worry – we'll help you through this For more details, check out: RAIC Program and Application Information

• Post-secondary education (minimum of a college or aviation related diploma) in a relevant discipline is required. Relevant professional experience may be considered in lieu of formal education.

• 5+ years of experience in quality assurance is required. Direct experience working within or alongside airport operations, regulatory compliance, or safety management systems (SMS) is highly preferred but not required.

• Working knowledge of Canadian Aviation Regulations (CARs) and Transport Canada"s TP312, ICAO Annexes and SMS Components.

• Proven experience in developing, implementing, and managing Quality Assurance programs, including internal audits, corrective actions, and continuous improvement initiatives.

• Hands-on experience conducting audits for cause, routine audits, and inspections in response to incidents or regulatory triggers.

• As this position is considered safety-sensitive, candidates must successfully complete pre-employment drug and alcohol testing as part of the hiring process.

• The ability to obtain and maintain an AVOP (Airside Vehicle Operators Permit).

• This role includes driving as part of its duties; therefore, candidates will be required to provide a valid Class 5 driver's license and a current driver's abstract as part of the hiring process.

WHAT ADDITIONAL SKILLS ARE AN ASSET

• Professional certifications (e.g., Certified Quality Auditor, ICAO SMS training, ISO 9001 Lead Auditor) would be considered an asset.

• Bilingual in English and French

WHAT DOES DIVERSITY MEAN TO US

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.