Customer Account Specialist

1 week ago

Greater Toronto Area, Canada Stella-Jones Full time

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Position Summary

We're looking for a dynamic, customer-focused Customer Account Specialist to represent
Stella-Jones
across
Home Depot locations in the eastern GTA region
.

This is an exciting, field-based role for a self-motivated, high-energy professional who thrives on building relationships, solving problems, and ensuring top-tier service. Acting as the key link between
Stella-Jones
and
Home Depot
, you'll make sure stores are fully stocked, well-merchandised, and delivering exceptional customer experiences.

You'll travel throughout your assigned territory with the support of a
company vehicle and cell phone
— representing a trusted Canadian brand of Pressure Treated Lumber.

Key Responsibilities

  • Visit and service
    Home Depot stores weekly
    within the GTA.
  • Maintain consistent communication with
    Store Managers, Assistant Managers, and Department Associates
    .
  • Ensure stores are fully stocked and visually merchandised to Stella-Jones and Home Depot standards.
  • Monitor inventory, identify replenishment needs, and follow up on logistics and deliveries.
  • Lead engaging
    product knowledge training sessions
    and presentations for store associates and contractors.
  • Support the
    Pro Desk
    by promoting Stella-Jones programs and building relationships with local contractors.
  • Conduct site visits, assist with warranty claims, and participate in Home Depot events or demos.
  • Maintain professional, well-organized displays, signage, and promotional materials.
  • Use
    Excel
    to track store performance and prepare simple charts and reports.

Qualifications

  • 5+ years
    of customer service, retail, or merchandising experience (home improvement industry preferred).
  • Strong communication, presentation, and interpersonal skills — confident speaking to large groups.
  • Intermediate Excel and PowerPoint
    skills for reporting and presentations.
  • Excellent organizational, problem-solving, and follow-up skills.
  • Valid driver's license
    and clean driving record required.
  • Comfortable working independently and travelling daily within the assigned territory.

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

  • Extended health and dental coverage
  • Competitive compensation
  • Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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