Internal Creator Community Manager

1 week ago

Vancouver, British Columbia, Canada Pearl West Full time

Company Overview

Pearl West is an eCommerce investment and operating group that acquires, scales, and exits premium consumer brands. As we expand our TikTok Shop operations, we're seeking a detail-oriented, tech-savvy professional to manage backend tasks that keep our shops performing at their best.

At Pearl West, we value ownership, speed, and results. Our culture is built on accountability, initiative, and raising the bar—empowering every team member to deliver impact in a fast-paced, competitive environment.

Role Overview

We're hiring a highly experienced Internal Creator Community Manager to lead and grow our creator community for TikTok Shops. You'll recruit, coach, and energize creators—turning our network into a performance engine that drives revenue and growth.

Key Responsibilities

Build and manage our TikTok creator community on Discord + WhatsAppRecruit and onboard new creators into Pearl West brandsProvide content briefs, coaching, and support for high-performing TikTok community engagement campaignHost community engagement sessions, trainings, and challengesTrack performance metrics and optimize community outputKey Performance Indicators (KPIs)

Define 5 measurable success metrics that the candidate will be held accountable for.

Engagement Rate Growth – Increase TikTok community engagement rate (likes, comments, shares) by 25% within the first 6 months.
 Community Growth – Drive 15–20% monthly growth in followers and active community members.
 Content Performance – Achieve an average engagement rate of X% per video (benchmarked against industry best-in-class performance).
 Community Interaction Response Time – Maintain an average response time under 4 hours for community interactions (comments, DMs, mentions).
 Campaign Impact – Successfully launch at least 2 high-performing TikTok community engagement campaigns per quarter, measured by reach, engagement, and brand sentiment.
 Success Benchmarks Days)

Set expectations for the first three months to help candidates understand what success looks like.

First 30 DaysGain understanding of Pearl West's brands TikTok presence and community interaction patterns.
 Develop a community engagement playbook (tone, voice, response guidelines, escalation process).
 Build relationships with internal creative, paid media, and brand teams to align on messaging.
 First 60 DaysLaunch at least one TikTok community-driven initiative (e.g., UGC challenge, interactive campaign, trend participation).
 Demonstrate early wins by improving comment reply rate and engagement interactions by at least 10%.
 Provide monthly performance insights with clear recommendations for optimizing engagement.
 First 90 DaysOwn and lead the TikTok community engagement calendar with minimal oversight.
 Deliver a quarterly growth & engagement report with measurable improvements in KPIs.
 Establish Pearl West's brands as an active and recognizable presence in TikTok and other social media conversations (brand-led + community-driven).

Must-Have Skills:

2+ years in community management, creator management, or TikTok

Experience with Discord/WhatsApp communities

Experience in building and managing creator communities for brands, agencies, or TikTok Shop

Personable, high-energy, and able to coach creators to success

Bonus: Discord automation, Reacher, or Euka AI knowledge

Who Should Apply?

Apply if you:

Excel in fast-paced, detail-oriented environmentsEnjoy structure, checklists, and optimizing workflowsAre proactive, analytical, and highly organizedHave experience with digital storefronts or e-commerce backend operations

Do not apply if:

Prefer strategy-only roles over hands-on executionStruggle with attention to detail or juggling multiple dashboardsLack experience with performance reporting or managing product listings

Why Join Us?

Competitive Pay: $60,000–$90,000 USD/annum (paid in USD) Fully Remote: Work from anywhere in North America Growth: Be part of a $40M+ and scaling brand portfolio Impact: Directly influence TikTok Shop performance and creator success  Culture: Performance-first, no politics, high-ownership team

Application Process

  1. Submit your resume and cover letter.
  2. Interview with our HR team.
  3. Complete an online assessment.
  4. Final interview with the department manager.

This is your chance to own the TikTok creator ecosystem inside a high-growth eCommerce group.

Apply now

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