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Pharmacy Support Trainer

3 weeks ago


Langley British Columbia, Canada -16b5-4306-8c16-ccf6ee5a5aa3 Full time

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We're seeking a knowledgeable and dynamic
Pharmacy Support Trainer - Kroll
to support the rollout of a paperless workflow initiative across our pharmacy network. In this contractor role, you'll play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.

This is a temporary, project-based engagement running approximately from January 2026 to September 2026, with responsibilities focused on training, implementation support, and collaboration during go-live periods.

You will be responsible for:
Training Delivery:

  • Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.
  • Providing hands-on training during go-live periods at pharmacy locations within the Lower Mainland. Minimal out-of-town travel may be required to additional locations.

Change Management Support:

  • Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow.
  • Facilitating adoption through clear communication and targeted coaching.

Troubleshooting & Feedback:

  • Serving as a point of contact for Kroll workflow and training-related issues during rollout.
  • Actively listening and gathering feedback from pharmacy teams and reporting to the Kroll Workflow Support Lead Trainer and Regional Manager, Pharmacy Operations.

You have:

  • 2 or more years of experience with Kroll Paperless Pharmacy Management Software.
  • A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
  • Experience working in a community pharmacy dispensary is an asset.
  • A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
  • A valid driver's licence and vehicle with the ability to travel to assigned pharmacy locations.

You are:

  • A supportive trainer, guiding teams through change with empathy and encouragement.
  • A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.
  • Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.
  • A collaborative partner, working well with cross-functional teams to achieve shared goals.
  • Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.
  • Adaptable and mobile, with flexibility to travel to pharmacy locations and thrive in a hands-on environment during rollout phases.

Compensation Details:
$66, $114,040.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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