Technical Engineer

Join a tech company that's making a difference in healthcare
At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada's most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada's medical imaging systems, all while protecting the most sensitive information for patients and care providers.

The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.

System Deployment & Configuration

• Independently perform advanced installation and configuration of Sectra enterprise imaging systems, including Windows-based servers, MS SQL Server AlwaysOn clusters, Active Directory, and virtualized environments (VMware, Hyper-V).
• Design and implement complex Microsoft Azure cloud deployments, including hybrid or full cloud transitions from on-premise environments.

Customer Engagement & Workflow Analysis

• Conduct in-depth discovery sessions with hospital system administrators, radiologists, and clinical end-users to fully understand clinical workflows, technical requirements, and operational constraints.
• Provide guidance to ensure optimal configuration of Sectra's enterprise imaging solutions aligned with both IT and clinical needs.

Integration & Interoperability

• Independently integrate Sectra solutions with healthcare information systems (HIS, RIS, EMRs, and AI tools) using industry-standard protocols such as DICOM, HL7, IHE, and custom APIs.
• Resolve advanced interoperability challenges, including data routing, HL7 mapping, and cross-system authentication issues.

Technical Troubleshooting & Escalation

• Serve as a escalation point for complex technical issues, conducting root cause analysis and implementing long-term corrective actions.
• Maintain clear, ongoing communication with customers during troubleshooting and resolution phases.

Mentorship & Project Leadership

• Provide coaching, technical support, and informal training to lower-level Technical Engineers.
• Act as a technical lead on deployments or internal initiatives, contributing to planning, coordination, and execution of project tasks.
• Drive the successful completion of high-complexity implementation and support projects.

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So are you a fit?

• Experience leading technical project lifecycles, including planning, execution, and delivery.
• Skilled in translating complex technical goals into actionable project plans, effectively guiding both internal teams and external stakeholders.
• Excellent communication skills, both written and oral in English (French is an asset).
• A degree in computer engineering with strong academic performance, or equivalent.
• 5 – 10 years in a fast-paced IT environment.
• Minimum 3-5 years of hands-on experience in healthcare IT support, deployment, or system integration.
• Strong expertise in PACS, RIS, DICOM, HL7, IHE profiles, and healthcare IT interoperability standards.
• Advanced proficiency with Windows Server administration, MS SQL Server AlwaysOn clustering, and Active Directory.
• Experience configuring and managing virtualization platforms (VMware, Hyper-V) and cloud environments (Microsoft Azure).
• In-depth knowledge of networking, security protocols, VPNs, and firewalls in a healthcare IT setting.
• Proficiency in scripting tools (PowerShell, Python, or Bash) for automation and system optimization.
• Prior experience in IT service desk support or customer-facing technical roles is required.
• Strong problem-solving skills with the ability to analyze and resolve complex technical issues under pressure.
• A passion for service excellence, with exceptional customer service.

How We Make Your Work Meaningful And Rewarding
As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people's lives every day.

In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge.
• Robust health, dental and vision benefits, effective the month following your start date.
• Monthly health spending account.
• RRSP matching after 3 months of employment.
• Reimbursement of home internet expense.
• 4 weeks of vacation at a minimum.

Our salary range for this role falls between $108,700 and $135,700. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate's education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer
Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.
We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.