Clinical Care Experience Supervisor

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Bloom Care Solutions is a growing Home Health Care company committed to helping you succeed and will reward your high quality, person-centred, and compassionate care. We value communication, leadership and teamwork and are looking for a positive and motivated individual to be part of our team

Job Summary: 

The Clinical Experience Supervisor is responsible for ensuring communication and engagement with Families/Patients and Care Pros. In this leadership role you will arrange initial and ongoing assessments of clients requiring care and services for first visit with patient/family, follow up with clients within 24 hours of first shift to ensure that client and Care Pro (PSW) team is compatible, and advise the Coordination team should you feel a change in Care Pro is required.

Qualifications:

• A regulated health professional RPN/RN in good standing with CNO
• Minimum 2-3 years of experience with progressive responsibilities as a manager in the community setting.
• Solid knowledge of principles, practices, and methods of community nursing and service delivery to clients.
• Able to supervise a team of Personal Support Workers.
• Current BLS certification
• Police Criminal Record Check with Vulnerable Sector Screening
• Valid drivers license and willingness to travel to Oakville,Hamilton and Burlington  
• Strong time management skills, confidentiality and professionalism
• Excellent communicator, able to foster relationships with Home Care Staff and clients
• Ability to work independently and work effectively within a team environment
• Interest in continuous learning – high energy and focused

Responsibilities

• Assess or arrange for the initial and ongoing assessments of clients requiring unlicensed care and service as appropriate.
• Lead and direct a PSW team to deliver service experience that meets clients' needs and expectations. This includes supervising, coaching and supporting the Personal Support Workers to provide high quality client focused service that complies with standards of practice as well as company policies.
• Develop and/or ensure that care plans are available for clients as appropriate; visit clients as required and update care plans as appropriate.
• Conduct training sessions as well as facilitate and monitor training and educational opportunities for Personal Support Workers.
• Ensure that all clients' concerns and complaints are addressed and documented in a timely manner.
• Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
• Communicate and work closely with Coordinators responsible for scheduling Personal Support Workers
• Work with recruitment in the selection, orientation and training as well as the discipline and annual performance of Personal support workers.
• Maintain confidentiality of client, PSW and corporate information and discuss only with appropriate staff.
• Participate in proactive Health & Safety activities while performing all duties. Notify immediate Supervisor of any Health Concerns.
• Compassion, integrity, and quality care are all expectations of our community culture.
• Complete all other tasks as required.

Work Conditions:

• Work indoors with frequent travel to patient's homes and community events
• May involve long hours, including evenings and weekends, to meet organizational needs.

Physical Requirements:

• Standing/Sitting for extended periods involved
• Lifting, pushing, turning involved
• Typing involved
• May repeat the same movement

Benefits:

• Extended Health Coverage
• Prescription/Drug Coverage
• Dental Coverage
• Vision Coverage

In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions uses artificial intelligence–enabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation, and all hiring decisions are made by human decision-makers.

Bloom Care Solutions is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources staff. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace.

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