palliative care services intern

JOB OPPORTUNITY

PALLIATIVE CARE SERVICES INTERN

Working within an interdisciplinary team, the Palliative Care Program Intern supports the seamless delivery of care within NNPCN, with a particular focus on providing a welcoming and supportive environment for clients, caregivers, volunteers and visitors. This important function will support the clients and volunteers of NNPCN through scheduling and providing access to services and activities offered by NNPCN.

Duties and Responsibilities:

The specific duties the successful candidate will undertake include:

• Case Management: Provide support to the Executive Director and leadership team in the management of palliative client support services.
• Customer Service: Excellent interpersonal and communication skills to interact verbally and in writing with clients, caregivers, volunteers, partner agencies and other staff; embody a warm, caring, calm and genuine approach when interacting with others; manage schedules.
• Data Support: Preparation of agendas, minutes, power point presentations and reports as needed; experience using Microsoft Office and social media accounts; maintain database of deliverables and liaise with leads to ensure all reporting deadlines are met; set-up and facilitate tele-conferences.
• Record Keeping: Prepare and process client intake and related record management; manage calendar and social media activities for related educational and training sessions.
• Report Preparation: Compile reports as directed using a variety of data sources and monitor data quality.
• Support the Executive Director and program leads to cultivate mutually beneficial relationships with the community to increase engagement and reach.
• Time Management: Work in a busy environment with multiple priorities
• Other duties as assigned.

The successful candidate will have close supervision from the Executive Director, as they learn how to carry out all the duties associated with the position. The Executive Director and other NNPCN staff will teach the successful candidate how to use all systems and programs (e.g., filing systems; online software programs; database systems). The candidate will be supported throughout the learning process.

Abilities and Skills:

The ideal candidates will have the following skills and abilities:

• Exceptional communication skills – written, oral and presentation;
• Outstanding organizational skills;
• Highly self-motivated, outgoing and positive;
• Ability to build strong relationships with other organizations and the public;
• Strong collaboration skills;
• Ability to demonstrate research skills;
• Very good social media, computer and MS Office skills.
• French language skills would be an asset.
• Experience in a non-profit environment will be highly valued.

Candidate Criteria:

• Candidates must be new entrants into the workforce, are transitioning to a new career, or are unemployed or underemployed who are entering a new field.
• Candidates must have not previously participated in an NOHFC funded internship in the 2020 Mandate.
• Candidates must be 18 years of age or older.
• Candidates must be legally eligible to work in Canada.
• Once hired, the candidate must reside in the Northern Ontario community in which they are employed.

Requirements for the Role:

A graduate with a degree or diploma in Office Administration, Medical Office Administration, PSW, Nursing, Business Administration, Education, Psychology, Social Sciences, Social Work or similar will be considered. Local residence in North Bay and area and valid driver's license. Ability to communicate in French is an asset.

Mandatory: Police Check for the Vulnerable Sector, proof of COVID vaccination and three (3) References.

NNPCN works with terminal illness, death, and the vulnerable sector in crisis: palliative care terminal clients, their caregivers and bereaved members of our community. We send highly trained volunteers to provide Volunteer Visiting Hospice Palliative Care, Caregiver's Respite, and Grief Support, to clients in our catchment area: Nipissing and East Parry Sound Districts. Due to our clients' levels of stress, burnout and emotional crisis, we are always looking for candidates with a structured, positive and balanced personality, that will help us create a healthy work environment.

The profile of ideal candidates is: positive, balanced, structured personality; team player; loyal, honest, ethical, responsible; kind, respectful, considerate; committed, assiduous, works well under chain of command, hard working; ready to assist and support the Executive Director, Volunteer Coordinator, Hospice Coordinator, colleagues, clients and our ageing community.

Terms of Employment:

This is a one-year position, 35-hour work week @ $18.50/hour for 52 weeks in North Bay, Ontario at NNPCN, 2025 Main St. W., North Bay, Ontario.

Start Date: immediately.

Job Type: Fixed term contract

Contract length: 12 months

Pay: $18.50 per hour

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• North Bay, ON P1B 2X6: reliably commute or plan to relocate before starting work (required)

Work Location: In person