Manager, Risk

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners

The Role

Neo Financial is looking for a full-time Manager, Risk & Control to join our team in Calgary. Our Risk & Compliance team navigates through a fast-paced environment and we know how to switch gears to adapt to any scenario. We strive to make things better, simpler and stronger. Make your mark by addressing the dynamic and ever changing landscape of risk and compliance, alongside some of Canada's most successful leaders and tech minds

What you'll be doing:

• Controls Design & Implementation: Lead the design and implementation of internal controls
  across various business units to support a strong internal control environment.

• External Audit Liaison: Act as the primary liaison with external auditors. Lead the planning and
  execution of various external audits, including SOC 1, SOC 2, and PCI DSS.

• Risk Assessment: Evaluate business processes and procedures to identify compliance risks and
  develop improvement plans. Complete ad-hoc assessments of control failures and lead the way
  in building processes and controls to strengthen the control environment.

• Policy Management: Regularly review and update policies and processes to reflect the latest
  jurisdictional regulations and emerging risk and compliance best practices. Investigate and
  respond to audit and risk issues and partner inquiries, including preparing required
  documentation and making recommendations to senior management.

• Cross-Functional Collaboration: Work with product and engineering teams to embed automated
  controls into products and internal tools to meet compliance requirements. Work closely with
  senior management to develop and maintain a cultural focus on compliance throughout the
  organization.

• Reporting & Communication: Prepare comprehensive reports summarizing control findings, risk
  exposures, and recommendations for management. Present these findings to relevant
  stakeholders and senior leadership.

• Team Leadership: Bring leadership qualities and experience to support and grow a team,
  providing guidance and support for their professional development.

• Performance Management: Set goals, delegate tasks, and conduct regular performance reviews
  to ensure high-quality work and professional growth.

• Strategic Planning: Develop and execute the long-term strategy for the audit and controls
  function, aligning it with overall business objectives and risk management goals

Who we are looking for:

• A proactive self-starter who wants to identify problems and lead the way in solving them.

• Minimum 5+ years of experience in internal controls, audit, risk management, or other similar
  roles, preferably with knowledge within financial services.

• Proven experience leading and managing the execution of external audits and liaising with
  external auditors. Experience with SOC 1 and SOC 2 audits is an asset.

• A strong background in financial controls is considered an asset.

• Experience in a people management or supervisory role including the ability to motivate and
  inspire a team.

• An ability to build relationships as well as establish trust and credibility with your colleagues
  through excellent verbal, written, and interpersonal communication skills.

• Experience working effectively in a team environment where flexibility, collaboration, and
  adaptability are important.

• Bachelor's degree in Finance, Business Administration, Communications, or a closely related
  field.

• CPA, CISA or CIA designation are required.

• Possess strong organizational and prioritizing skills.

• Have advanced Microsoft Office or G Suite skills.

• Working knowledge of IT and financial controls frameworks (e.g., SOC1/2, COSO, COBIT, NIST,
  PCI DSS)

• PCIP/ISA qualification is considered an asset.

• Knowledge and/or experience with relevant legislation and regulation is an asset (i.e. FINTRAC,
  FCAC, PIPEDA, OSFI).

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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