Service Reception/Appointment Coordinator

2 weeks ago

Lloydminster AB, Canada CanadaOne Auto Group Full time

Job description

Boundary Ford is looking for a customer focused, goal-oriented Service reception/Appointment coordinator to add to our Team. The right individual will share a passion for providing a quality customer experience, and have the opportunity to grow in an environment of respect, trust, honesty and collaboration.

Responsibilities (include but are not limited to):

  • Greet customers promptly and professionally.
  • Listen to the customer's reasons for bringing the vehicle into Service, and ask questions to obtain detailed information for technicians.
  • Check warranty and vehicle history, and accurately identify and advise on customer's vehicle needs.
  • Set time expectations and keep customers updated regarding vehicle status, and any changes in the cost-estimate. Promise time, or service recommendations.
  • Provide accurate cost and time of completion estimates for the services recommended. Communicate and obtain proper authorization from customers.
  • Works closely with Technicians and Parts Department to prepare estimates of labor hours and parts required for repairs.
  • Enters repair order information, prioritizes, schedules and tracks repair work.
  • Verify post-maintenance checks have been performed to ensure properly repaired vehicles.
  • Upon repair completion, review and enter technician labor time, notify customers of completion and repair order total, explain repairs and answer any questions.
  • Coordinate outside repairs with sublet companies as needed.
  • Contact customers to follow up on service visit

Requirements:

  • Previous automotive service/dealership experience is an asset.
  • CDK experience is an asset.
  • MPI/AutoPoint skills would be considered a strong asset.
  • CRM experience is desired.
  • Strong understanding of customer service and drive to always provide an above average experience.
  • Professional, positive, sales-oriented attitude.
  • Ability to work independently and be self-motivated.
  • Excellent communications skills.
  • Ability to work Saturdays.

About Us:

  • On-going skill development
  • Competitive compensation plan and monthly bonuses
  • Group health and dental benefits
  • Strong Management office support

As part of a large and growing national automotive dealership group you will enjoy a proven process that delivers steady growth. We would like to thank all applicants for their interest in the above position, however, only those considered for an interview will be contacted.

Job Type: Full-time

Pay: $42,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance

Ability to commute/relocate:

  • Lloydminster, AB: reliably commute or plan to relocate before starting work (required)

Experience:

  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

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