Senior Manager, Technology Risk

Job Description

Job Description

Reporting to the Director, Compliance, T&I Governance, Execution & Risk Services, this role will perform complex monitoring and analysis to identify thematic issues to inform remediation efforts for Technology approaching or at end of life. This role will participate in all phases of the internal control monitoring process including planning, testing and/or leading walkthroughs, evaluating risk, identifying mitigating controls, developing responses and reports and maintaining relevant artifacts, and serve as SME for CNB Technology Infrastructure for EOL assets and for ServiceNow.

What will you do?

Program Compliance & Governance

• Perform complex monitoring and analysis to identify thematic issues
• Drive application focused remediation with infrastructure, apps and architecture teams
• Maintain governance routines and support ongoing monitoring mechanisms (i.e., KPIs, KRIs) to provide accountability, consistency, and transparency across the program
• Participate in all phases of the internal control monitoring process including planning, testing and/or leading walkthroughs, evaluating risk, identifying mitigating controls, developing responses and reports and maintaining relevant artifacts
• SME for CNB Technology Infrastructure for EOL assets
• Technical SME for ServiceNow / development
• Support the creation or uplifting controls, processes, and its associated documentation, that evaluate the design and operating effectiveness of the EOL program controls
• Recommend changes and/or enhancements to existing processes and procedures, as well as develop the necessary training to drive continuous improvement of EOL management, processes, and procedures
• Perform periodic internal quality assurance to evaluate the effectiveness of the EOL program controls that mitigate key risk exposures related to regulatory requirements by developing testing process and plan that align to the Bank's internal controls management policy and standards
• Support the review and approval process of EOL remediation plans as defined in EOL processes and procedures

What you need to Succeed?

Must-Have

• Bachelor's Degree or equivalent experience.
• Experience in the financial services industry with strong understanding of technology risk, lifecycle management, and compliance governance
• Experience leading risk compliance and remediation solutions
• Analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies and surface emerging risks
• Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tool)
• Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent)
• Hands-on experience with IT Asset Management and/or direct involvement in EOL programs
• Good understanding of process and procedure design, documentation, and continuous improvement
• Excellent organizational and time management skills with the ability to prioritize work for the greatest impact through effective decision making. Experience in tracking and coordinating large and complex projects.
• Team player that is deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Excellent interpersonal and communication skills including presentation, verbal and written with comfort presenting to senior level management and executives.
• Demonstrated ability to train, coach, and onboard the team on new processes and procedures
• Strong critical thinking, problem-solving and creative skills with blend of technology and business skills

Nice to have:

• ITIL Foundation (Information Technology Infrastructure Library
• CISA
• CISSP
• CRISC
• Knowledge of FINRA, SEC, MSRB, FRBNY and OCC rules and regulations.

• Project Management Professional/Program Management Professional (PMP/PGMP) Designation.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options.

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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