Sr Manager, Product Delivery

Job Description

RBC Hybrid Cloud and Intelligent Operations (HYCIO) is transforming into a product-oriented organization. We are looking for a Senior Manager, Product Delivery to lead end-to-end oversight and governance of complex product delivery within our HYCIO portfolios. This role is crucial for building trust and transparency between product management, engineering, customers and key stakeholders – and emphasizes; product delivery practices, strategic alignment, collaborative team leadership, continuous improvement, execution oversight and portfolio reporting.

The Senior Manager, Product Delivery will leverage their unique technical domain experience along with expertise in agile practices and product management to facilitate product delivery across multiple teams, enhance operational effectiveness, and ensure exceptional customer experiences.  This role is a blend of service/product delivery that requires Scrum Master and Program Management experience with a strong understanding of cloud technologies.  This an excellent opportunity for someone who "grew up" as hands-on infrastructure/cloud engineer and wants to move to more of a Program/Product Manager role OR someone who has a blend of Program/Product who wants to focus on infrastructure/cloud technologies.

What you will do:

• Support the transformation toward a scalable, product-oriented organization by partnering closely with Product Management and Engineering leaders

• Facilitate execution and oversight of complex product delivery within HYCiO portfolios, including team and portfolio-level cadences such as; requirements gathering, backlog refinement, release and deployment planning

• Remove impediments to delivery success through the proactive management of external dependencies, escalating issues through product management, engineering and leadership channels where necessary

• Lead without authority in an environment of ambiguity, helping teams navigate requests where solutions are not readily known

• Facilitation of team problem-solving, enabling delivery teams to develop new or unique approaches to ongoing challenges

• Establish and maintain delivery frameworks, controls, and standards to streamline product delivery and ensure sustainable adoption

• Implement robust tracking and reporting mechanisms, using Jira, Confluence and Github, to ensure comprehensive oversight of execution, effective management of dependencies, and transparency into product delivery progress and accomplishments

• Support data-driven decision-making by facilitating capacity allocation, workload balancing, and continuous optimization of delivery processes

• Coach, mentor, and lead cross-functional teams (consisting of product management, engineering, architecture, risk and compliance, UDX) in good product management and lean agile delivery practices - fostering a high-performing and collaborative culture

• Seek to improve team performance by promoting joint accountability of results and solving productivity issues; including defining and tracking key team performance metrics and reinforcing expected behaviors

• Manage and strengthen communication and partnership between stakeholders, providing regular and transparent updates on delivery status, risks, and opportunities

• Champion continuous improvement mindset and culture, drive continuous process improvement activities, including retrospectives, and embed best practices to enhance delivery maturity and effectiveness

• Encourage teams to actively incorporate customer feedback, ensuring products meet evolving business requirements and deliver exceptional user experiences

• Foster innovation and continuous learning, encouraging experimentation and agility across the delivery lifecycle

What do you need to succeed?
Must-have:

• Minimum of 4 years of experience as a Scrum Master/Delivery Manager – where agile and project management principles, practices and theory were diligently applied

• Minimum of 5 years of experience managing cross-functional teams and navigating complex organizational dynamics within software development and/or project management and/or business (system) analysis.  Strong understanding/hands-on experience with cloud and related technologies

• Ability to adapt quickly to changing priorities and influence others without authority.

• Outcomes-focused mindset

• Proficiency in using workflow and collaboration tools and analytics to drive effectiveness (e.g. Jira, Confluence, GitHub, Mural, Tableau)

• Excellent problem-solving and communication skills – both verbal and written, including presentation and facilitation skills

• Undergraduate degree or equivalent experience

• Certified A-CSM, KMP, KCP, PMP or equivalent

Nice-to-have:

• Experience establishing delivery governance, frameworks in a product-centric environment.

• A strong understanding of technology and/or financial services industry.

• Experience establishing and implementing Product Operating Models

• Experience working with Cloud (AWS, Azure) technology

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with key stakeholders

#LI-POST
#TECHPJ

Job Skills

Agile Backlog Management, Agile Delivery, Agile Planning, Agile Principles, Atlassian JIRA, Business Process Design, Capacity Planning, Collaborating, Collaboration, Continuous Improvement, Continuous Process Improvement, Cross-Functional Teamwork, Data-Driven Decision Making, Lean Agile, Process Improvements, Product Delivery, Product Management, Risk Management, Scrum, Scrum (Agile), Team Leadership, Technology Platforms, Workflow Optimization

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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