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Sales Associate

3 weeks ago

Victoria, British Columbia, Canada Silk Road Aromatherapy & Tea Full time

Do you love making someone's day with a wonderful shopping experience? Making other people feel good is a wonderful feeling and it makes you feel good too We make products that have a positive effect on people and the planet, and we love sharing them with clients and creating a wonderful experience for clients and staff in our beautiful store.

Our locally made, fresh, organic tea, skincare and bodycare products are expertly made to support well-being, and are highly renowned. We started out in Victoria's Historic Chinatown in 1992, and since then we've received many awards and accolades.  Clients love our products so much, that you can shop online and we ship to anywhere in Canada and the U.S.  We also deliver to clients locally, and you'll find our teas in many local cafes and restaurants. 

Stress relief is just a sip away with our enchanting Angelwater or Lullaby Tea. Create a calm oasis with our Heaven or Bliss bathsalts. Uplift the spirits and a grey mood with our best-selling Happy Aromatherapy Roll-on and our Happy Tea. Wash away the stress of the day, while using our organic skincare line, which has soothing mindful benefits built-in. Clients are obsessed with our skincare serums, Nourishing Dew moisturiser, to name just a few of our best-selling skincare products.

We've also got everyone's favourite tea classics – our Imperial Earl Grey (made with the highest quality bergamot and black tea) is legendary, and ever popular Westcoast Peppermint is a rich, delightful, crisp, cool mint. A gorgeous selection of high quality teapots, cups and tea accessories decorate our shop, and are available for purchase.

We love educating and empowering our clients to discover the simple but potent benefits of our products, and easy antidotes to the stress of everyday life.

Clients and staff often describe our store as an uplifting and beautiful sanctuary – and this is the atmosphere we strive to create for everyone who enters our store, and that includes our staff

We offer higher wages than is typical in retail, members of our team get access to generous discounts and perks like access to free wellness classes.

We're pioneers in using organic ingredients in our products and don't use synthetic chemicals, artificial flavours, dyes or any hidden additives.  We're also leaders in sustainability and eco-friendly practices are at the heart of everything we do.

Qualifications:

  • Are you the kind of person that loves to share knowledge with a positive purpose? 

  • Are you motivated by having a positive effect on the people around you?

  • Do you demonstrate strong interpersonal and communication skills?

These are some of the most important qualifications you can have in a front-line sales position with us.

In addition to these attributes, it's an added bonus if you have experience in:

- sales or frontline customer service jobs

- selling skincare, aromatherapy, tea or teaware

Your starting wage offer varies depending on your skills and abilities. Your wage can also move up quickly if you are self-motivated to learn and grow your sales skills and abilities. 

Past and current staff have told us these are some of the things they appreciate the most about working for us:

  • Staff feel good about recommending our high quality, eco-friendly teas, skincare and bodycare products to clients, because it's a product line they are proud to stand behind. We have many repeat clients who will often tell you (as they are shopping in the store), how much they love our products and why.

  • Staff appreciate that performance is rewarded and that they can grow in their role. We are not a commission sales environment, but your wages reflect your overall performance, which includes sales, client engagement and interaction skills and how well you do your job overall. 

  • Staff love coming to work every day, and getting to enjoy the beautiful atmosphere of the shop, the pleasant and helpful co-workers, and the repeat clientele.  It's rare to work in a place where clients are often the ones who tell staff how much they love the products  Many of our clients have been shopping with us for decades. Current members of our retail team include staff who have worked with the company for over 20 years, over 10 years, and over 5 years.  We also have some newer team members who have joined us in the past few years.

  • Staff learn stress management skills and techniques that improve the quality of their daily lives and are transferable to all life situations. 

  • Staff love working for a local company that is committed to the community and has a long track record of giving back.

  • Staff love that we go above and beyond in embracing eco-friendly practices.

  • Staff find the self-care and wellness knowledge they gain and share with clients to be very helpful in their own lives.

  • Staff find they are more successful in their careers, and in their lives, with the skills they develop while working with us. They develop valuable well-rounded skills in terms of goal setting, communication skills, client interaction and product knowledge, which helps them grow in their lives and can have a positive impact on things outside of work, like friendships, family relationships and in other ways. They find that these skills are very transferable to other jobs and life situations, as well as if they are going to school, and it can help their future career prospects in any field.

How to Apply:

If it sounds like we might be your cup of tea, email us with your resume, and a quick note about why you've chosen to apply for a position with us.

In the note, feel free to tell us a bit more about yourself, and why you think you'd be a great fit to join our team and what appeals to you about working with us. 

The note can be short or long - it's up to you. 

We'd love to know a bit more about you than what your resume may tell us, and about what appeals to you about joining our team