systems technical support analyst

Overview
Languages

English

Education

• Bachelor's degree
• Computer programming, specific applications
• Computer engineering, general

Experience
1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office
• Private company, corporation or industry
• Office building
• Private sector
• Transportation

Responsibilities
Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents
• JavaScript Object Notation (JSON)

Supervision

• No supervision responsibility

Experience and specialization

Communication protocols

• EDI

Computer and technology knowledge

• Programming software
• Programming languages
• Software development
• Python
• SAP (FI/CO / HR / MM / OT SD)
• C++
• MS Office
• SQL
• Spreadsheet
• XML
• API
• Software quality assurance

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits
Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other Benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Travel insurance
• Wellness program

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)