Frontline Support Worker

2 weeks ago

West Kelowna, British Columbia, Canada Kelowna Women's Shelter Full time


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Frontline Support Worker - Casual - West Kelowna





Position
Status: Casual
(On call relief staff for a 24/7 operation)

Location: West Kelowna,
BC

Hours
of Work: 10-hour
shifts offered with the following times: 6:30 am - 4:30 pm, 11:00am - 9:00
pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from
each time slot per week.

Rate
of Pay: $31.56 to $33.49

Are
you passionate about providing support, security, and advocacy to program participants and
their children who are at risk of or fleeing domestic abuse? The Kelowna
Women's Shelter Transition House in West Kelowna is seeking a dedicated casual Frontline
Support Worker to join our team. In this role, you will play a crucial part in
offering information, education, crisis intervention, and temporary housing for program participants and their children in need.

 Position
Duties:

  • Answer
    incoming crisis calls, provide support, and screen potential program participants.
  • Admit and
    discharge, program participants; assess risk, create safety plans, and orient new program participants.
  • Provide
    active listening, clarification, needs assessment, and goal setting.
  • Ensure
    safety and comfort of program participants and their children and facilitate and resolve
    conflicts.
  • Arrange
    transportation and perform household tasks.
  • Maintain
    records, liaise with other agencies, and attend meetings/training.
  • Orient
    and assign duties to new staff, volunteers, and/or students as directed.

 Competencies:

  • Empathy
  • Effective
    written and verbal communication
  • Organization
  • Critical
    thinking
  • Active
    listening
  • Self-care
  • Cultural
    competence
  • Patience
  • Professional
    commitment
  • Advocacy

 Position
Requirements:

  • Diploma
    in a related human/social service field with one-year recent related
    experience or equivalent.
  • Good
    working knowledge of domestic abuse and community resources.
  • Ability
    to provide feminist-centered support with empathy and respect.
  • Capacity
    to work independently and collaboratively.
  • Skill in
    assisting individuals in crisis with non-judgmental services.
  • Maintaining
    records and engaging in program evaluation.
  • Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
  • Successful
    completion of a criminal record check.

 Why
Work With Us?
At the Kelowna Women's Shelter, we are committed to providing a supportive and
inclusive work environment where you can make a real difference in the lives of
program participants and their children in need. Join our passionate team and help us empower
individuals and communities to thrive.

 How
to Apply:
Please submit your resume and cover letter highlighting your relevant
experience. We thank all applicants for their interest, however, only those
selected for an interview will be contacted.

 We
acknowledge that the Kelowna Women's Shelter is located on the ancestral,
traditional and unceded territory of the Syilx Okanagan Nation.

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