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Content Analyst

2 weeks ago

Toronto, Ontario, Canada Robertson & Company Ltd. Full time

HR Specialist I (Content/Knowledge Analyst)

Location:
Hybrid (Onsite Tuesday–Thursday)

Toronto | Halifax | Montreal | Waterloo

Schedule:
Monday–Friday, 9:00 AM–5:00 PM (37.5 hours/week)

Contract Length:
12 months

Extension / Conversion:
High possibility of extension and conversion to full-time

Pay Rate:
$25-26/hr T4

Work Model:
Hybrid (3 days onsite, 2 days remote)

About the Role

The HR Specialist I (Knowledge Analyst) will join the
AskHR Education and Knowledge team
, which manages a global HR knowledge database of over 870 articles used by employees worldwide.

This role focuses on creating, maintaining, and improving HR knowledge content to ensure information is accurate, easy to understand, and employee-focused. The position plays a key role in supporting a major HR transformation, including a platform transition and AI-driven initiatives.

Key Responsibilities

  • Own the
    full content lifecycle
    for HR knowledge articles, including intake, updates, and annual audits
  • Review and revise content to ensure clarity, accuracy, consistency, and alignment with content strategy
  • Act as a
    trusted advisor
    to HR content owners, providing guidance on improving usability and employee experience
  • Independently collaborate with HR and business stakeholders to assess the impact of new initiatives on knowledge and training content
  • Execute on a refreshed content strategy in preparation for a major HR platform and AI transition
  • Ensure content governance standards are met, including approvals, documentation, and compliance requirements
  • Contribute to HR Operations education initiatives, including training content for the AskHR contact center

Required Qualifications

  • Minimum
    3 years of experience
    in an HR-related role or knowledge/content management
  • Exceptional written and verbal communication skills with strong attention to detail
  • Proven ability to manage multiple priorities independently in a fast-paced environment
  • Strong stakeholder management and relationship-building skills
  • Ability to adapt content for a
    global audience

Nice-to-Have Skills

  • Experience with
    Salesforce
    ,
    SharePoint
    , and/or
    Workday
  • Background supporting HR operations, shared services, or contact center environments

Education

  • Post-secondary degree in
    Human Resources, Business, Communications, English
    , or a related field