Sales Support Supervisor

You deserve an awesome career At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are

Sales Support Supervisor (Scheduling)

Permanent, Full Time

Woodstock, ON

About this Opportunity

Step into the role of Sales Support Supervisor to lead our Sales Support Representatives in delivering exceptional customer service and ensuring outstanding experiences for our customers. This leadership role involves overseeing scheduling for installations and repairs, managing porting requests, handling order rejections and cancellations, and completion of desk-clearable locates. Join our leadership team and contribute to the continuous improvement of our sales support processes while fostering a positive and motivated team environment. Ready to lead with passion and purpose? Join us

Position Details

• Woodstock, Ontario
• Leadership Hybrid:
• Required to work in office a minimum of 2 days per week
• Hours of work:
• Monday to Friday 8:30am-5:00pm
• There is the possibility of some evenings and weekends to participate in leadership, business development, and supervisory activities.

Primary Responsibilities:

• Lead, coach, and motivate Sales Support Representatives to achieve service KPIs and deliver excellent customer experiences
• Oversee scheduling of installations, repairs, porting requests, and order management
• Approve credit requests within defined limits
• Utilize AI tools for drafting SOPs, communication, reporting, and process improvements
• Collaborate with other departments to develop new programs and initiatives
• Conduct quality assurance checks and implement process improvements
• Resolve customer escalations and service issues effectively
• Provide regular performance reporting to leadership
• Recruit, train, and retain a high-performing sales support team
• Conduct performance reviews, coaching sessions, and manage employee performance plans
• Approve timesheets, vacation, and time-off requests
• Foster a positive, engaged, and results-driven team culture

Required Skills & Abilities:

• Strong leadership skills with the ability to motivate and develop a team
• Excellent problem-solving, planning, and organizational skills
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM applications
• Strong attention to detail and accuracy
• Superior negotiation and customer service skills
• Self-motivated and results-oriented with a professional and approachable demeanor

Qualifications:

• Minimum 2 years of supervisory experience in a customer service environment
• Proven track record of leading teams to achieve KPIs and deliver exceptional customer experiences
• Experience working with Customer Relationship Management (CRM) systems
• Proficiency in a Windows PC environment with strong keyboarding and data entry skills
• Strong analytical skills with the ability to adjust tactics based on results

What we Offer:

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us When you join Execulink, you're joining a team that's focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same

Visit our company website at Careers | Execulink Telecom

We thank you for your application Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us