Automotive Service Advisor

7 days ago

Burlington, Ontario, Canada Halton Honda Full time $60,000 - $90,000 per year

Company Description

Since 1969, Halton Honda has been serving the public in Burlington, under the same family ownership, offering some of the world's finest vehicles. We have been at our Harvester Road location since September 2011, providing a fresh, modern, and expanded facility. Our dealership offers top-notch customer service, including a convenient 24/7 Express Service Kiosk for after-hours vehicle drop-offs. We pride ourselves on delivering the best pre-owned Honda sales and service in Burlington.

Role Description

This is a full-time, on-site role for an Automotive Service Advisor in Burlington, ON. The Automotive Service Advisor will be responsible for coordinating vehicle maintenance and repair services, ensuring customer satisfaction, and providing exceptional customer service. Daily tasks include communicating with customers to understand their vehicle issues, advising on necessary services, and facilitating repairs with the service team.

Duties & Responsibilities:

  • Establishing rapport with customers
  • Open and close express work orders
  • Greet customers and assist with their visit in the service department while creating an inviting customer experience by interacting with customers
  • Organize sublet services and vendors to coordinate with delivery dates
  • Communicates with technicians to obtain information needed for an accurate work estimate
  • Process warranty claims to adhere with manufacturer guidelines
  • Recommends additional maintenance and services to customers as per the manufacturer
  • Apply appropriate tools & resources to accurately identify customer needs
  • Checks on the progress of services throughout the day, follow up with customers regarding any changes, and provide status updates on vehicle services
  • De-escalate customer concerns and communicate them tothe service manager

Requirements & Qualifications:

  • Minimum high school education
  • Dealership experience required
  • Automotive vocabulary an asset
  • PBS experience is an asset
  • Proficient with Microsoft Office & Google Sheets
  • Possess a valid drivers license
  • Ability to communicate effectively during client inquiries. Must be sensitive, tactful, understanding, diplomatic and professional at all times.
  • Maintain positive attitude under pressure situations
  • Strong attention to detail
  • Telephone etiquette

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care

Experience:

  • Service advisor: 2 years (required)
  • Customer Service: 2 years (required)

Work Location:
In person

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