Housekeeping Supervisor

Job Summary

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. This role involves managing a team of housekeeping staff, maintaining high standards of cleanliness, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong leadership skills and a background in hospitality or custodial services.

Duties

• Supervise and coordinate the activities of housekeeping staff to ensure efficient operations.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards.
• Train new employees on cleaning procedures, safety protocols, and equipment usage.
• Develop and implement cleaning schedules that optimize staff productivity while meeting guest expectations.
• Address guest inquiries or concerns regarding housekeeping services promptly and professionally.
• Maintain inventory of cleaning supplies and equipment, placing orders as necessary.
• Collaborate with other departments to ensure seamless service delivery throughout the facility.
• Enforce health and safety regulations within the housekeeping team to promote a safe working environment.
• Clean assigned suites according to system standards. This includes making beds, cleaning bathrooms, vacuuming carpets, washing dishes, dusting furniture, and all other cleaning duties. Must be able to clean all suite types in given amount of time.
• Operate housekeeping equipment in a safe and correct manner.
• Know and follow hotel emergency procedures.
• Responsible for the proper administration of key control for issue keys or keys left in suites by guests.
• Must be able to move in and out of other positions seamlessly, laundry, room attendant, houseperson.
• Accommodate guest special requests courteously.
• Assist other housekeeping staff as needed.
• Employees will be required to work varying schedules to reflect the business needs of the hotel. Weekends, holidays, overnight, and on call basis are common.
• Immediately log and store all lost and found according to procedure.
• Report immediately to the housekeeping manager or manager on duty of any out of ordinary situation in guest suites or guest area including pets, parties, unusually dirty suites, or vacant suites when the room is thought to be occupied.
• May be rotated in and out of all areas of the hotels and called for assistance.
• Carry out any reasonable request by management.
• Maintain a safe work area at all times.
• Repetitive tasks for long periods of time, physically demanding, standing, kneeling, walking, bending, lifting, and crouching. Must be able to lift 30 pounds.
• Must have the desire to work in a team based environment.
• Greet all guests and staff in a friendly manner.
• Should be proficient with computers and willing to learn new programs.

In addition to performance of the essential functions, this position ay be required to perform a combination of supportive functions determined by the manager. You must be willing to step in and be able to run the department if manager is not available, including disciplinary actions, decision making, schedule adjustments, and any function that would be done by the manager. Performance will be monitored using such tools as checking rooms, measuring attendance, punctuality, and teamwork. Performance reviews are conducted annually.

Qualifications

• Previous experience in a supervisory role within hotel or hospitality settings is preferred.
• Previous hotel experience is a must.
• Strong knowledge of custodial practices and industrial cleaning techniques is preferred.
• Excellent organizational skills with attention to detail.
• Ability to lead a team effectively while fostering a positive work environment.
• Strong communication skills for interacting with guests and staff alike.
• Familiarity with health and safety regulations related to cleaning operations.
• Flexibility to work various shifts, including weekends and holidays as needed.

This position is essential in maintaining the high standards expected in our establishment, ensuring that every guest enjoys a clean and comfortable experience.

Job Type: Full-time

Pay: $18.70 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Experience:

• Cleaning: 1 year (required)
• Hotel: 1 year (required)

Language:

• English (required)

Work Location: In person