Group Tour Designer

1 week ago

Thorold, Ontario, Canada CAA Niagara Talent Management Team Full time $45,000 - $70,000 per year

Who We Are: CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day Join Our Team: Group Tour PlannerLocation: Thorold | Full-Time PositionCAA Niagara is looking for an organized and enthusiastic Group Tour Planner to join our Travel team. In this role, you'll design and coordinate unique single-day and multi-day tours tailored to our members' interests, while also marketing and hosting these experiences. About 10–15% of your time will be spent traveling outside the office, a fantastic opportunity to explore destinations firsthand and bring those experiences back to our members.If you're someone who loves travel, thrives in a collaborative environment, and enjoys creating memorable experiences for others, this is the role for youPosition OverviewReporting to the Group Tours Manager, the Group Tour Planner is responsible for researching destinations, creating itineraries, coordinating logistics, and leading tours throughout the year. You'll use your customer service skills, organizational abilities, and passion for travel to deliver outstanding experiences for our members.Key ResponsibilitiesTour Research & DesignResearch destinations to identify attractions, local highlights, and unique experiencesStay up to date on travel trends and member preferences to keep tours exciting and relevantDesign itineraries that balance cultural, adventurous, and relaxing activitiesLogistics CoordinationArrange transportation and accommodations that meet CAA Niagara's standardsBuild relationships with local vendors and activity providersEnsure smooth travel arrangements for groups of all sizesTour HostingLead single-day and multi-day tours, ensuring clear communication and exceptional member experiencesParticipate in tours regularly to maintain firsthand knowledge and strengthen connections with travelersAdministration & SalesSupport marketing and sales efforts by promoting upcoming toursHandle administrative tasks to ensure tours are organized and delivered on timeNote: Additional duties may be assigned based on business needs.What You BringGenuine passion for travel and delivering top-notch customer serviceStrong organizational skills and attention to detailAbility to adapt quickly, make decisions, and lead with confidenceExcellent communication and interpersonal skillsCollaborative approach with a positive, team-focused attitudeComfortable with Microsoft applications and a tech-savvy mindsetQualifications2+ years of customer service experience3–4 years of experience in the travel and tourism industry and group tour planning is requiredPost-secondary education in Travel and Tourism preferredTICO certification (or willingness to obtain)First Aid certification (or willingness to obtain)Valid passport and willingness to travel internationallyWhat's In It For You100% employer-paid premiums for health, dental, vision, life, and travel insuranceVirtual healthcare and nurse navigation supportDefined Contribution Registered Pension PlanGrowth, training, and development opportunitiesGive Where You Live program (community volunteer program)Green and Wellness Reimbursement ProgramPaid personal and vacation hoursInterview ProcessOur hiring process is designed to give you the opportunity to shine:Pre-screening callIn-person interviewBackground and reference checksOfferReady to start the adventure?Apply now with your resume and a cover letter telling us about your favorite travel destination and why it would make an excellent tour experience.CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at   We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

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