Member Services Representative

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 146,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:
As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19. Proof of vaccination is to be provided upon offer of employment.

MEMBER SERVICES REPRESENTATIVE (PART-TIME : 10-20 HOURS PER WEEK)

Do you have passion, optimism and a joy for delivering service excellence to the Niagara Region community? Do you have a strong customer service background and enjoy interacting and building customer relationships?

CAA Niagara is looking for Part-Time Member Services Representatives (MSR) to join our team.

Reporting to the Member Services department, the MSR is a brand ambassador, through and through. They are the first point of contact in our branch locations and is an expert to our products and services. The MSR excels at building relationships with our members and ensuring they receive the best in customer service.
We’re looking for a positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships. The MSR is responsible for providing information and selling many of our products and services including but not limited to Roadside Assistance Memberships, Out of Province Medical Insurance, hotel bookings and car rentals, maps and tour books, and attraction tickets.

WHAT’S IN IT FOR YOU:

- Competitive above-minimum wage employer
- Opportunity to performance incentives
- A culture of teamwork and support
- Give Where You Live Program (Community Volunteer Program)
- Green Initiative Reimbursement Program, that promotes sustainability and eco-friendliness
- Wellness Reimbursement Program
- As a permanent employee, eligible for employee discounts, including membership, auto & home insurance, travel discounts
- An engaging environment with events and activities that encourages social interaction and remembering to HAVE FUN

**REQUIREMENTS**:
To be seriously considered for this role, please have the following in regard to:

- Must have or be able to obtain TICO certification within the first three months
- Experience: Previous Customer Service experience preferred
- Skills: You must have strong computer literacy, exceptional interpersonal and communication skills, and adaptability to change.
- Characteristics: You are self-motivated and have a passion for continuous learning. You have a strong member-centric approach to customer service
- Hours & Location: as a Member Services Representative, you must be able to work flexible hours, including days, evenings and weekends on rotation. You must have the ability to work at any one of our five locations: Grimsby, St. Catharines, Welland, Niagara Falls and Thorold

RESPONSIBILITIES:
As a CAA Niagara Member Services Representative, your responsibilities and duties will be, including but not limited to:

- Being an AMBASSADOR for CAA Niagara with a member first approach, always looking for opportunties to provide exceptional customer service
- Greeting members upon arrival to our branches or via telephone, asking probing questions to provide requests and inquiries
- Delivering outstanding customer service and building strong relationships with our members
- Respond to travel and insurance inquiries, setting up appointments with the necessary departments
- Complete basic Travel Medical questionnaires, abiding to all TICO compliance
- Providing information to visitors or callers on membership services, including but not limited to joining and renewing memberships, savings partners, insurance products, auto touring, hotels, group tours and travel

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.

**Job Type**: Part-time