Senior Analyst, Market Research

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The AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.

What Will You Work On?

The Market Research team is comprised of a group of associates that are passionate about customer experiences, are invested in understanding human behaviour, and are dedicated to delivering a best-in-class reward program to Collectors and our business Partners. With AIR MILES' commitment to data-driven decision making, your work will be used to inform strategic decisions involving the program and customer experiences.

The Senior Analyst, Market Research role at AIR MILES is equivalent to a Market Research Manager at a research supplier. As part of the Market Research team, you will lead a variety of quantitative research projects from end to end, to support our marketing, rewards, and strategic partnerships teams. Majority of research is done in house, allowing you to lead and execute Market Research projects from start to finish within in a client-side environment.  You will be working collaboratively with stakeholders across the organization, integrating research insights with other data sources, such as user experience research, transactional data and social monitoring, to provide a holistic view of the customer and their experiences.    

How Will You Create Impact?

• You will execute research that will be used to amplify the customers voice within the organization.

• The research you execute will directly inform and support data-driven strategic decision making.

• You will be a subject matter expert on survey based quantitative research solutions and how to extract insights from the research data.

• You will create thoughtful research reports, leveraging storytelling strategies to link insights to objectives.

• You will have the opportunity to develop new and better ways of working so your time can be spent focusing on producing meaningful and actionable insights.

• You will act as a research subject matter expert in a consultative role to support BMO's research initiatives as needed

Let's Talk About You:

• Passionate about the customer experience and the company you work for.

• Minimum 3-5 years of related work experience executing quantitative market research.

• Post-secondary Certificate/Degree in Market Research, Economics, Psychology, Social Sciences, Consumer Behaviour, or related field.

• Experience executing survey-based research projects with minimal involvement from your manager (including proposal design, sample plans, questionnaire design, checking and weighting data, reporting, deriving relevant and actionable insights, presenting insights).

• A desire to work smarter not harder, and open to new ways of working.

• Experience with Qualtrics or related surveying software an asset

• Experience with panel management an asset

• Soft skills: pragmatic, efficient, pro-active, open to feedback, process oriented, curious, thoughtful, supportive teammate, communicative

• French an asset

Major Responsibilities as a Senior Analyst

• Project design (25%): Independently creates research proposals based on provided business objectives, designs quantitative surveys, creates a sampling specs (Manger to provide feedback and approve proposed design)

• Project Management (25%): Independently checks survey links, monitors field work, verifies data, and manages project timelines. Responsible for a portion of the tracking research portfolio.

• Reporting/Insights Generation (35%): Independently creates tab and reporting plans, creates tables, codes and weights research data, storytelling, and generates relevant and actionable insights that address the stakeholder business objectives (Manger to provide feedback and approve proposed deliverables)

• Presentation (5%): Independently presents results to internal stakeholders

• Panel Management (5%): Manages panel of Collectors and is primarily responsible for quick research pieces leveraging the panel.

• Other responsibilities (5%): Identifying operational efficiencies, invoicing, documentation, consulting on BMO research, etc.

Salary:

Pay Type:

The above represents AIR MILES' pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES' expected target for the first year in this position.

AIR MILES' total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:   

About Us

The AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.