Senior Systems Technician

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you

Job Description
The House of Commons Digital Services and Real Property is currently looking to staff the Senior Systems Technician position.

In this role, you will deliver senior-level technical expertise in the support, troubleshooting, and resolution of complex issues related to audio/visual systems and signal distribution in support of the House of Commons and the Senate of Canada. You will work closely with internal and external partners on initiatives involving system design, deployment, and ongoing operations, while providing technical leadership and direction to small teams. You will also review and assess operational processes, procedures, and lifecycle management practices for multimedia equipment, identifying and recommending enhancements as required.

A key component of this role includes commissioning new products or services prior to their transition into operations. This involves validating system performance, troubleshooting issues, and collaborating with project teams, vendors, and operational stakeholders to ensure solutions meet technical standards and deliver high-quality, reliable outcomes. You will also be expected to provide third-level (Tier 3) technical support for complex operational issues escalated from operations teams, requiring deep technical expertise and advanced troubleshooting skills. This role demands the ability to effectively balance operational support responsibilities with the implementation and delivery of new projects and system upgrades.

As part of this position, you must be available to work onsite five days per week, including weekends, rotating shifts, early mornings, daytime, and evening hours, and be prepared to provide on-call or overtime support on short notice.

Top Reasons to Join the Digital Media and Connected Systems team:
This is an opportunity to be a part of an innovative and dynamic team that is responsible for delivering quality Audio-Visual support for Members of Parliament, House of Commons Administration, and the Canadian public. If you are truly passionate about working with cutting edge technology and having a role in broadcasting Canadian democracy, this is the job for you.

• Training and development opportunities.
• Work-life balance /35-hour workweek
• 4 weeks' vacation (minimum)

Qualifications
Education :

• Completion of trade school, college or university degree or diploma in a field related to audio-visual production, technical production, media arts and technology, electrical engineering, electronics or an acceptable combination of education, technical training, and experience.

Experiences :

• Extensive experience in technical support and problem resolution across event, sound, broadcasting, webcasting, videoconferencing, and simultaneous interpretation systems, including defining solutions;
• Experience in the design, testing, and implementation of systems to meet unique client and event requirements;
• Experience in managing small to medium projects, including requirements, design, documentation, testing, training, implementation, and leading teams;
• Experience in working with high-level clientele, addressing service needs and resolving technical issues effectively.

Assets :

• Technical expertise in PA systems, broadcasting, webcasting, videoconferencing, and simultaneous interpretation equipment;
• Strong foundation in electronics and networking, including routers, switches, IP/MAC concepts, and the ability to interpret technical plans and manage cabling, electrics, and heat loads;
• Hands-on experience with AV system integration and programming, including Crestron, QSC, Extron, Media Matrix, Evertz, Televic, and Bosch;
• Leadership and problem-solving skills, with experience mentoring technicians, operators, and proposing solutions for change management.

Additional Information
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBB. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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