Senior Technician

As a Senior Technician - Security Systems with Paladin Technologies, you will collaboratively review, understand, analyze, and implement installation blueprints and plans from Project Managers and Sales Teams to complete installations.   

This role requires the ability and know how to properly complete the installation, understand and follow the BOM, and be capable of making adjustments or finding alternative solutions as needed to complete installations to client satisfaction.   

We expect all employees to represent Paladin in a professional manner in line with our values of a leadership mindset, people development, team, and client-focused. Though based in Ottawa you may be required to travel to job sites throughout the region. 
 

RESPONSIBILITIES:

• Install, program, configure security systems and commissioning, including CCTV cameras, access control systems, intrusion alarms, fence detection system, in accordance with industry standards and client specifications. 
• Conduct routine maintenance, inspections, and repairs to ensure the continued functionality and reliability of security systems. Troubleshoot and resolve technical issues promptly.
• Collaborate with clients to understand their security needs, provide expert guidance, and offer solutions tailored to their requirements. Ensure exceptional customer satisfaction through effective communication and professionalism.
• Maintain accurate records (documentation) of system installations, maintenance activities, and repairs. Prepares, create and executes detailed reports and acceptance test plans to meet SLA's, contract for clients and internal use. 
• Train clients and end-users on the operation of security systems to maximize their effectiveness and ease of use. 
•  Stay up-to-date with advancements in security technology, regulations, and industry best practices. Continuously improve your technical skills through training and certifications. 
• Adhere to all safety regulations and compliance standards related to security systems installation and maintenance. 
• Administrative duties including project updates to Project Managers, completing and filing all project documentation.
• You may be required to be "on-call" before or after your regularly scheduled hours, and/or on a day when you are not regularly scheduled to work.
• Utilizing expertise and experience to serve as a mentor to colleagues, offering guidance in testing, fine-tuning, and optimizing equipment for peak operational efficiency.
• Support, lead, and mentor team members.
• Design systems and layout .
• Maintain a high level of safety and professionalism.  
• Lead projects at a site level, manage a team of junior technicians as necessary.  
• Other duties as required.

REQUIRED QUALIFICATIONS: 

• 5 plus years of experience in a technical role within the integrated security industry.
• Progressive experience in a technical role within the integrated security or low-voltage industry(s).
• Programming experience (essential for senior positions).
• Ability to work 50% to 70% night shift.
• Previous experience leading installations at the site level.
• Valid TQ certification.
• Strong troubleshooting and problem-solving skills.
• Proficiency in the use of relevant tools and equipment.
• Valid Driver's License and clean abstract.

PREFERRED QUALIFICATIONS:

• Vendor Certification in low voltage systems (e.g., LENEL, GENETEC, MILESTONE, AVIGILON, AMAG, Keyscan, Kantech, SENSTAR, HANWHA, BOSCH, DSC, and others).
• Postsecondary training in electronics or equivalent (considered an asset).

PROFESSIONAL COMPETENCIES:

• Proper hand and power tool operations and safety. 
• Ability to solve practical problems and carry out responsibilities under minimal supervision
• Ability to organize workload for effective implementation.
• Ability to complete projects on time and on budget.
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves.

PHYSICAL DEMANDS: 
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet).

WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

---