Assistant Automotive Services Manager

Murray Chevrolet Cadillac Lethbridge Dealership

Are you passionate about delivering exceptional customer
service and ready to take on a leadership role? Murray Chevrolet Cadillac
Lethbridge is looking for an Assistant Service Manager to join our
dynamic team. As an integral part of our service department, you will help
oversee daily operations, foster customer relationships, and assist in guiding
our team to success.

Position Summary:

As the Assistant Service Manager, you will work closely with
the Fixed Operations Manager to ensure seamless service department operations.
This role includes direct customer interaction, managing service appointments,
assisting with warranty claims, and supporting the development of the service
team. You will play a key role in exceeding service standards, driving service
sales, and promoting customer satisfaction.

Key Responsibilities:

• Customer Relations: Assist in building
  strong relationships with customers, ensuring their needs are met and
  providing exceptional service experiences.
• Team Leadership & Development: Mentor
  and motivate service advisors and technicians to meet dealership goals and
  deliver top-quality service.
• Service Operations: Oversee daily
  operations, ensuring efficiency and coordinating technician workflows.
• Sales & Marketing Support: Collaborate
  in promoting service offers, manufacturer incentives, and warranties to
  increase sales.
• Quality Control: Review work orders,
  customer concerns, and technician performance to ensure quality vehicle
  repairs and services.
• Warranty Administration: Help manage
  warranty claims and communicate with customers regarding warranty work.
• Exceeding Service Standards: Assist the
  service department in consistently exceeding established service standards
  for customer satisfaction.

Skills & Requirements:

• Customer Enthusiasm: A passion for customer
  service and ensuring customer satisfaction.
• Teamwork & Collaboration: A team player
  who fosters positive relationships across departments.
• Problem-Solving & Analysis: Quick to
  assess issues and provide solutions.
• Leadership & Coaching: Ability to
  motivate and guide service advisors, technicians, and staff.
• Communication Skills: Strong verbal and
  written communication skills, with the ability to explain technical issues
  clearly to customers.
• Organization & Planning: Excellent
  time-management skills and the ability to handle multiple tasks and
  deadlines.
• Automotive Knowledge: A basic understanding
  of automotive systems, repairs, and Chevrolet/Cadillac products.
• Technical Expertise: Ability to assist in
  diagnosing vehicle issues based on technician input and customer feedback.
• Leadership Abilities: Capable of guiding
  teams to improve customer service and technical skills.
• Warranty Knowledge: Familiarity with General
  Motors' warranty guidelines and processes.
• Administrative Skills: Proficient in
  reviewing and managing service orders and maintaining accurate records.

Ideal Candidate:

• Previous experience in the automotive service
  industry, ideally within a General Motors, Chevrolet, or Cadillac
  dealership.
• Strong leadership, communication, and
  problem-solving abilities.
• A proactive and solution-oriented individual who
  thrives in a fast-paced environment.
• A customer-first mindset with a commitment to
  ensuring satisfaction and providing high-quality service.

What the Work is Like:

• Direct interaction with customers, service
  advisors, and technicians to ensure service and repair needs are met.
• Handling customer complaints, concerns, and
  escalations with a focus on resolution.
• Overseeing daily operations, managing service
  appointments, and assisting in the review of work orders for accuracy.
• Participating in performance reviews, setting
  goals, and helping develop strategies to improve service department
  operations.
• Collaborating with the Fixed Operations Manager to
  implement marketing campaigns and improve customer satisfaction
  initiatives.

This role offers the opportunity to grow within a fast-paced
dealership and is an ideal stepping stone for individuals looking to further
develop their management skills in a service department.

What We Offer:

• Comprehensive
  benefits package available after 3 months.
• Flexible
  Savings Incentive after 1 year.
• Personal/Sick
  Days.
• Education
  Assistance Program after 6 months.
• Ongoing
  training through General Motors Center of Learning.
• Unlimited
  growth potential – We promote
  leadership from within across our 30+ dealerships nationwide.

How to Apply:

If you're excited to join a team that values innovation,
customer satisfaction, and professional growth, apply now by sending your
resume and a cover letter by responding directly to this ad OR by
sending an email to  and 

Elevate your career with Murray Chevrolet Cadillac
Lethbridge and be part of a team that drives excellence every day