System Analyst

Role Overview:

The Senior Network/System Analyst is responsible for the design, implementation, support, and ongoing optimization of the client's network and security infrastructure, including Azure cloud and Microsoft 365 environments. This role ensures high-performance, secure, and compliant infrastructure operations while supporting enterprise initiatives and maintaining service level agreements (SLAs). The analyst serves as a subject matter expert in Azure and M365 services, providing advanced technical support, leading medium-sized infrastructure and security projects, and enabling business stakeholders to achieve their objectives.

Key Responsibilities:

Infrastructure Systems Operations & Management

• Design, deploy, and manage Azure resources including Virtual Machines, Virtual Networks, Application Gateways, Load Balancers, Azure Firewall, and third-party Azure add-ons.
• Implement and maintain best practices for identity and access management, including Entra ID, Conditional Access, Identity Protection, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
• Automate infrastructure deployments using ARM templates, Bicep, or Terraform.
• Monitor system capacity, performance, and issues using Azure and other tools to meet SLAs and regulatory compliance requirements.
• Analyze system performance through Azure Log Analytics, Application Insights, and other monitoring tools to optimize operations and prevent unplanned downtime or security incidents.
• Maintain detailed technical documentation and enforce industry best practices.

Microsoft 365 & SharePoint System Management

• Manage Dynamics 365, Office 365, Power Platform, Purview, and related services.
• Oversee deployment, configuration, and upgrades of the Microsoft 365 platform.
• Monitor compliance with policies, standards, and best practices for M365 systems.
• Provide system-level technical support and collaborate with IT teams to meet business requirements.
• Develop and maintain configuration, security, and operational documentation.

Enterprise Security & Regulatory Compliance

• Implement and maintain security best practices across all infrastructure and cloud services.
• Ensure systems and appliances are patched, monitored, and up-to-date.
• Use Microsoft Intune, Defender for Cloud, Sentinel, and Azure Policy to enforce security standards.
• Maintain compliance with ITS security requirements, Payment Card Industry standards, and applicable regulations.
• Monitor and remediate vulnerabilities across the client's network and infrastructure.

Disaster Recovery & Business Continuity

• Implement and maintain backup and disaster recovery solutions for Azure and M365 services.
• Regularly test and update business continuity and disaster recovery plans.

Collaboration & Support

• Serve as escalation point for complex Azure and M365 incidents.
• Work with application, support, security, and networking teams to deliver reliable and secure solutions.
• Provide mentorship and technical training to IT staff on Azure technologies.
• Maintain infrastructure documentation, runbooks, and detailed system diagrams.

Innovation & Continuous Improvement

• Evaluate and recommend new network and infrastructure solutions to enhance efficiency, scalability, security, and cost-effectiveness.
• Lead proof-of-concept projects and prepare business cases for cloud modernization initiatives.

Qualifications & Experience:

• Degree or diploma in Information Technology or a related field.
• 6+ years of IT infrastructure experience, with at least 3 years specializing in Microsoft Azure.
• Microsoft Azure certifications: AZ-700 and AZ-104 (required); AZ-305 (preferred).
• Proven experience leading enterprise Azure deployments and cloud projects.
• Deep knowledge of Azure services: Compute, Networking, Storage, Security, and Monitoring.
• Expertise in Azure Active Directory, Entra ID, MFA, Conditional Access, Azure Security Center, Sentinel, and Defender for Cloud.
• Experience with Infrastructure as Code (ARM, Bicep, Terraform) and automation tools (PowerShell, Azure CLI).
• Strong understanding of infrastructure security, compliance, and governance frameworks.
• Experience managing large-scale Azure environments and enterprise workloads.
• Excellent problem-solving, troubleshooting, and communication skills.