Customer Service Clerk

Section: Accounting

Division: Financial Services

Department: Chief Administrative Officer

Initial Reporting Location: Tom Davies Square

Job Status: Limited Position

Estimated Probable Duration: Seven (7) Months (may be extended)

Affiliation: CUPE 4705 Inside Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 7 - $28.04 to $32.82 per hour

The start date will follow the selection process.

This position is eligible to work remotely on a full-time basis (Note: Must be able to report to a City of Greater Sudbury work location on short notice).

Characteristic Duties: Under the general supervision of the Co-ordinator of Accounting, and the day-to-day direction of the Accounts Payable Lead.

1. Process invoices and cheque requisitions for payment in accordance with CGS policies, procedures and by-laws with emphasis on the Purchasing By-Law. Verify signing authority as per the Purchasing Authority Policy and that appropriate supporting documentation is provided.
2. Investigate and resolve problems associated with processing of invoices such as invoice discrepancies and proper supporting documentation. Liaise with the Supplies and Services Section and operating departments to resolve purchase order and/or PeopleSoft receipting discrepancies, to obtain supporting documentation where it is missing, to have privacy information removed from invoices, to resolve supplier enquiries and other matters as they arise.
3. Review vendor statements to ensure that we are in receipt of all invoices and that any outstanding invoices and credits are investigated and resolved.
4. Maintain vendor files and documentation in accordance with Vendor Master File Database Policy and Procedures. Correspond with vendors and respond to inquiries.
5. Review accounts payable batches for errors and omissions. Process corrections as required.
6. Process incoming paper mail and accounts payable mail, and send to appropriate departments for approvals.
7. Code utility bills for payment checking for discrepancies in payments. Contact utility companies for errors and changes as required. Prepare documentation for enrolment in automatic payment programs. Post to shared drive for review by operating departments.
8. Ensure that HST is properly recorded.
9. Respond to Section-specific inquiries from public, staff and vendors; provide detailed information, as required.
10. File invoice batches and related reports.
11. Assist with archiving and filing of invoices and batches.
12. Relieve Accounts Payable Lead during periods of vacation or absence.
13. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
14. Perform other related duties as required.

Qualifications:

• Successful completion of Secondary School (Grade XII) Education.
• College courses in a related field (e.g. accounting, business administration, etc.) considered an asset.
• One (1) to two and one-half (2½) years of related experience in a large finance department.
• Knowledge of applicable CGS policies, procedures and by-laws.
• Knowledge of general accounting procedures.
• Proficient in data entry.
• Ability to work with computer software and administrative systems in a Windows environment (e.g. file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.).
• Ability to work with numbers accurately.
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Ability to plan, organize and prioritize tasks with attention to detailed work.
• Ability to handle large-volume functions.
• Ability to function within a team environment.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.

Competencies: Competency Library - Level 1 Proficiency

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit to apply online.

We must receive your resume before 11:59 p.m. on Tuesday, November 25, 2025. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada )

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