Salesforce Analyst – Commercial Enablement

Join Us as a Salesforce Analyst – Commercial Enablement

Are you passionate about enabling high-performing commercial teams through data, insights, and automation? At ORBCOMM, we are seeking a Salesforce Analyst to support our Sales, Marketing, and Revenue Operations teams by ensuring clean data, actionable reporting, and effective use of AI-powered tools. This role is perfect for someone who thrives at the intersection of systems, strategy, and business impact.

Why You'll Love Working Here: 

You'll play a key role in driving commercial success by optimizing Salesforce usage, improving data quality, and enabling smarter decision-making through automation and insights. Here, your expertise will be valued, your ideas will directly influence business performance, and your career will grow alongside a team of talented professionals dedicated to enabling commercial excellence.

With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Ottawa, Ontario office, while also enjoying the autonomy and comfort of remote work. 

What You'll Do: 

Salesforce Support & Optimization:

• Serve as the primary Salesforce point of contact for the commercial team.
• Configure and maintain user profiles, page layouts, and workflows to support business processes.
• Partner with Sales and Marketing to ensure Salesforce reflects accurate pipeline, lead, and account data.

Reporting & Insights:

• Build and maintain dashboards and reports supporting forecasting, pipeline management, and campaign performance.
• Translate business needs into actionable reporting solutions using Salesforce and integrated tools (e.g., PowerBI, Tableau).
• Support QBRs and executive reviews with timely, accurate data.

Data Hygiene & Governance:

• Monitor and improve data quality across leads, contacts, accounts, and opportunities.
• Implement processes for duplicate management, field validation, and data enrichment.
• Partner with RevOps and Marketing to ensure alignment on data standards and segmentation.

AI Tools & Automation:

• Support adoption and optimization of AI-powered tools (e.g., Einstein, Copilot, ChatGPT integrations).
• Identify opportunities to automate manual tasks and improve user experience.
• Train users in new features and best practices for leveraging AI in Salesforce.

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, Customer Success, and Finance to align systems with business goals.
• Participate in strategic projects such as territory planning, lead scoring, and campaign tracking.
• Provide feedback to Product and IT teams on system enhancements and integrations.

Metrics for Success:

• Dashboard Adoption: 90%+ usage of standardized dashboards by Sales and Marketing teams.
• Data Accuracy: Maintain 95%+ accuracy across key fields (e.g., industry, region, contact info).
• Automation Impact: Reduce manual data entry and reporting time by 30%+ through automation.
• AI Utilization: Drive 80%+ adoption of AI tools among commercial users.
• User Satisfaction: Achieve internal stakeholder satisfaction scores of 90%+ on Salesforce support.

Who You Are: 

You're a strategic thinker with a knack for excellence, ready to tackle multiple priorities with agility and grace. If you have: 

Education & Experience:

• Bachelor's degree in Business, Information Systems, or a related field.
• 3–5 years of experience in a Salesforce Analyst role, preferably supporting commercial teams.

Skills & Competencies:

• Strong understanding of sales processes, pipeline management, and marketing operations.
• Experience with reporting tools (e.g., Salesforce Reports, PowerBI, Tableau).
• Familiarity with AI tools and automation platforms (e.g., Einstein, Copilot, Zapier).
• Excellent communication and stakeholder management skills.
• Leverage AI-enabled tools and automation to support daily tasks and productivity. 
• Commitment to continuous learning in digital and AI literacy.

Preferred:

• Salesforce Certified Business Analyst.

Then we want to meet you  

About Us: 

At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at  

Ready to Join Us? 

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. 

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.