Service Technician

6 days ago

Ottawa, Ontario, Canada Patterson Companies, Inc. Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions
  • Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
  • Loads, delivers, installs, configures and trains customers on the basic use and maintenance of the equipment sold.
  • Provides technical support after initial installation of equipment (software & hardware).
  • Uses, maintains and secures test equipment and tools used to adjust, calibrate and repair equipment.
  • Determines parts, supplies or tools needed to complete service requests
  • Relays any special problems to the Service Coordinator following each call.
  • Ensures that standard response times committed to the Service Coordinator are met.
  • Works with Sales Representatives to present Maintenance Agreements to customers.
  • Follows repair and manufacturer schedules for customers on Service Agreements.
  • Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
  • Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
  • Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
  • Returns defective modules assemblies or parts to the local office and labels items.
  • Maintains and restocks parts trucks.
  • Performs other duties as assigned.

 Job Qualifications

  • Electronics diploma required.
  • Valid driver's license and in order required.
  • Minimum 3 years of experience in maintenance and repair of dental equipment required.
  • Basic computer skills required.
  • Excellent organizational and problem-solving skills.
  • Motivated team player.
  • Strong customer service skills.
  • Carpentry/plumbing/heating/electricity/electronics related experience required.
  • Excellent communication skills, both written and verbal in English.
  • Proficiency in written and verbal French is an asset.
  • Knowledge of the dental industry is an asset.
  • Knowledge of SAP software is an asset.

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