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Orthodontic Dental Laboratory Manager

4 hours ago

Calgary, Alberta, Canada Dental Metrics Maven Full time
Orthodontic Dental Laboratory Manager

Position Overview

A full-service dental solutions organization is seeking an experienced Orthodontic Dental Laboratory Manager to oversee daily operations within a high-volume orthodontic lab environment. This role is responsible for workflow coordination, quality control, team leadership, and client communication, ensuring the timely and high-quality production of orthodontic appliances that support excellent clinical and patient outcomes.

The ideal candidate combines strong hands-on orthodontic lab experience with operational leadership, digital workflow knowledge, and the ability to collaborate closely with orthodontic practices.

Key Responsibilities

Laboratory Operations & Workflow
  • Supervise and coordinate daily orthodontic lab operations, including case intake, scheduling, and production flow

  • Monitor work-in-progress and proactively resolve bottlenecks to meet turnaround times

  • Ensure compliance with laboratory safety standards, protocols, and best practices

  • Maintain accurate documentation, including case notes, quality control logs, and case photos

Quality Control & Production Oversight
  • Oversee quality and consistency of orthodontic appliance fabrication, including:
    • Retainers

    • Aligners

    • Splints

    • Expansion devices

    • Bonding trays

  • Analyze remake and adjustment trends and implement corrective actions

  • Ensure appliances meet both prescription requirements and internal quality standards

Digital Workflow Support
  • Support and manage digital orthodontic workflows, including:
    • Intraoral scan processing

    • CAD design workflows

    • 3D printing and milling coordination

  • Collaborate with technicians on digital case planning and execution

Team Leadership & Development
  • Train and mentor junior and mid-level orthodontic technicians

  • Set productivity and quality expectations

  • Conduct performance evaluations and support ongoing professional development

  • Foster a collaborative, efficient, and accountable lab culture

Client Communication
  • Serve as a primary liaison between the lab and orthodontic practices

  • Clarify prescriptions and confirm timelines with clinicians and practice staff

  • Provide case status updates and address client questions or concerns professionally

Schedule
  • Full-time position

  • Monday to Friday

Skills & Qualifications
  • Minimum 5+ years of experience in an orthodontic dental laboratory

  • Strong proficiency in orthodontic appliance fabrication and finishing

  • Demonstrated experience managing lab workflows and production schedules

  • Working knowledge of CAD/CAM orthodontic tools (e.g., 3Shape Ortho / Appliance Designer or similar)

  • Strong leadership, communication, and problem-solving skills

  • Ability to balance technical oversight with operational and client-facing responsibilities