Senior Site Reliability Engineer

Job Description

What is the role?

Senior Site Reliability Engineer

As a Sr. SRE, you will play a critical role in ensuring the availability, reliability, scalability, and performance of key applications, balancing production support responsibilities with continuous improvement initiatives. The ideal candidate will have deep expertise in agile application development, operations, technology lifecycle management, infrastructure and automation to reduce toil, improve observability, resolve complex production incidents, address underlying root causes.

What will you do?

• Perform application production support role including off-hours support.
• Development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications. Improve reliability, quality, and time-to-market of our suite of software solutions.
• Assist in incident management and problem management for applications in scope.
• Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities.
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope.
• Detect, diagnose, and resolve Incidents; Analyze, identify, and address Problems; and Review, raise change tickets as required.
• Implement SLI / SLOs and ensure availability targets for mission-critical applications.
• Ensure compliance with regulatory and security requirements, including segregation of duties for sensitive environments.
• Stay ahead of emerging technologies, leveraging continuous learning opportunities to drive innovation and efficiency.
• Provide hands-on application production support, including off-hours coverage as needed.

What do you need to succeed?

Must-have:

• 3+ years of experience in Application Support, Software Development (SDLC), and Operations.
• Strong proficiency in at least two programming languages (Java, Python, .NET, SQL, Databases)
• Good understanding of resilient IT solutions, driving continuous service improvements, and enhancing production reliability through automation and best practices.
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs)
• Hands-on experience in a variety of DevOps / SRE tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Logic Monitor, Jenkins, Cucumber, CA Work Automation, Power BI, ETL related tools etc)
• Excellent communication, analytical and problem-solving skills to diagnose, resolve complex production incidents and lead blameless postmortems to identify & address root causes.
• Effective negotiation skills, and stakeholder management, Excellent communication skills, direct style.

Nice-to-have:

• Prior experience working as a SRE in the financial services industry is preferred.
• Knowledge of Digital Identity Access Management, Internet / Mobile Banking Platforms, Microservices, Data Services, Test Automation and Corporate applications (HR, Finance, Risk, Compliance etc.) is preferred.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
• Continued opportunities for career advancement.
• World-class sales training, coaching, and development opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.

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Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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