Driver Coordinator

2 weeks ago

Cambridge, Ontario, Canada Challenger Motor Freight Full time
Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.
Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you'll love working here:
  • A workplace where you can learn, grow, and build your career
  • A culture that encourages new ideas and continuous improvement
  • Supportive leaders who provide guidance while giving you autonomy
  • A team-focused environment
  • A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
  • Support for professional memberships, training, and certifications
The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You'll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Driver Coordinator/Planner (Days) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates.

Hours of Work: Friday to Sunday, 7:00am-7:00pm
Work Arrangement: On-site
Position Type: Non-Union
Employment Status: Full-time
Compensation: $45,000 - $50,000, including $2,000 shift premium while working weekend days
Work Location & Environment: 300 Maple Grove Rd, Cambridge, ON; office environment

Key Accountabilities:
In this role, you will:
  • Planning trucks effectively to reduce empty miles; managing the empty miles ratios
  • Dispatches trucks on planned loads; tracks dispatched trucks on a daily basis to ensure on-time performance
  • Works with Driver Coordinators to achieve driver needs and goals
  • Implement efficient equipment utilization
  • Monitors and maintains customer trailer pools
  • Responds to and resolving driver inquiries in a professional and respectful manner.
  • Assists Customer Service Department with any customer inquiries regarding the shipment.
  • Ensures the dispatch plan is executed effectively and collaborates with our Planners on redesign.
  • Participates in driver retention initiatives including data collection, root cause analysis and mediation.
  • Ensures integrity of data in our system including ETAs, driver availability, projected late shipments, etc.
  • Performs other duties as required
Qualifications
We're looking for someone who brings:

Education & Experience:
  • Prior experience in a dispatching role is ideal.
  • Experience in the transportation industry is an asset.
Skills & Attributes:
  • Enjoy solving problems and helping people, including drivers, customers, and colleagues.
  • Value people as individuals and adapt your approach to achieve the best outcomes.
  • Thrive in a collaborative, team-oriented environment where success is shared.
  • Comfortable with variety and new challenges in a fast-paced, day-to-day role.
  • Strong analytical skills with a focus on root-cause analysis and understanding the "why."
  • Detail-oriented with a strong focus on accuracy, quality of work, and data integrity.
  • Enjoy geography and using it to plan and dispatch trucks efficiently.
  • Skilled in planning loads, reducing empty miles, and improving equipment utilization.
  • Able to monitor and manage customer trailer pools and track daily on-time performance.
  • Communicate effectively with drivers, customers, and leaders at all levels.
  • Able to evaluate information, determine practical solutions, and take initiative.
  • Self-motivated, well-organized, and able to manage time effectively with minimal supervision.
  • Positive, enthusiastic, and naturally curious, with an appreciation for continuous learning and growth.
How To Apply:
If you're interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

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