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Master Service Technician
2 weeks ago
Are you the go-to expert when others can't solve it? Do you take pride in mastering complex systems, leading by example, and delivering top-quality work every time?
Waterworks Pools & Spas is looking for a Master Service Technician — a senior-level professional with advanced technical skills, proven leadership, and a passion for excellence in the pool and spa industry.
This is not an entry-level or intermediate role. It's a position for someone who thrives on solving the toughest technical challenges and raising the bar for the entire service team.
What You'll Do
As our Master Service Technician, you'll be the technical authority in the field — handling the most complex service calls, troubleshooting specialty systems, and mentoring our next generation of technicians.
Your day-to-day may include:
- Diagnosing and repairing advanced pool/spa systems, including: Heat pumps, variable-speed pumps, automation (Pro Logic, Omni Logic, Aquarite, Sense & Dispense, UV), and WiFi integrations
- Leading specialty installations: auto covers, mechanical rooms, underground plumbing, and high-end product setups
- Performing leak detection and liner inspections
- Ensuring top-tier service quality and consistency across all projects
- Mentoring Junior and Senior Technicians through our Learn It, Earn It Advancement Program
- Serving as a trusted technical advisor to the Service Manager
What You Bring
- 5+ years of experience in the pool and spa industry
- Expertise in advanced troubleshooting and specialty systems
- Strong understanding of pool/spa automation and WiFi integration
- Plumbing and mechanical installation skills
- Proven leadership and mentoring experience
- Excellent communication and customer service skills
- Valid driver's license with a clean abstract
- Physically capable of lifting 50+ lbs and working in outdoor conditions
What We Offer
- Competitive compensation based on experience
- Employee Benefits package (50% employer contribution)
- Group RRSP with 3% employer matching
- Service vehicle and company clothing/boot allowance
- Employee Assistance Program (EAP)
- Paid holidays including Family Day, New Brunswick Day, and more
- A workplace that values mastery, growth, and respect
Schedule
- Full-time: Monday to Friday
- Summer: Early starts, longer days (~7 AM)
- Winter: Standard 8-hour days
Work Environment
You'll work outdoors in all weather conditions, often around moving mechanical parts and specialty systems — perfect for those who love hands-on, technical work and variety in their day.
If you're a seasoned service professional ready to take on leadership and complex challenges, we'd love to have you on our team.
Apply today and lead the next generation of Waterworks technicians.
Job Types: Full-time, Permanent
Pay: From $28.50 per hour
Expected hours: No less than 40 per week
Benefits:
- Casual dress
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
