Communications & Content Intern 4 months - Summer 2026

Dayforce, a global leader in Human Capital Management (HCM) with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, operates across North America, EMEA, and APJ regions. Our Cloud HCM platform, recognized for its unified database and continuous calculation engine, enhances efficiency, productivity, and compliance for global workforces. We are committed to "Making Work Life Better" for employees, customers, and partners worldwide.
As an Intern at Dayforce, you'll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units.
Job Title:
Communications & Content Intern

Location
: Virtual

Duration:
Summer 2026
-
4 Months (May 2026 – August 2026)

Availability
:
*Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.
Benefits For Students

• Experience working for one of the fastest growing Human Capital Management technology companies in the world Access to Dayforce's development programs and resources
• Ability to work with as well as create relationships with members across the globe
• Autonomy to bring forth new ideas and optimize existing structures within the organization
• Meaningful responsibilities, enabling you to obtain 'real-world' experience
• Dynamic hands-on exposure to multiple business-units and stakeholders across Dayforce

About The Opportunity
The Dayforce Support Operations team is dedicated to providing exceptional customer experiences and strengthening how information flows across global Support functions. As digital engagement continues to evolve, we are enhancing both our
public-facing social care capabilities
and our
internal communications and documentation practices
.

We are seeking an intern who will contribute to both areas:

• Supporting real-time monitoring and engagement on social media channels, helping identify customer needs and emerging issues
• Enhancing internal communications, documentation, and knowledge alignment across Support teams

This is a unique hybrid opportunity ideal for someone who enjoys communication, organization, process clarity, and customer-centric problem-solving.

You will gain hands-on experience with tools such as Sprout, Confluence, internal wikis, and communication frameworks, while collaborating with cross-functional teams across Dayforce.

What You'll Get To Do
Social Media and Customer Interaction (External-Facing)

• Monitor Dayforce's social media channels in real time using Sprout to identify customer inquiries, comments, and emerging issues.
• Engage with customers professionally and promptly to support positive brand interactions.
• Transition public social interactions into private DMs to ensure efficient, discreet resolutions.
• Route questions or issues to the correct internal teams and follow up as needed.
• Identify customer trends or recurring pain points and report them to Support Operations leadership.
• Help maintain a consistent, empathetic brand voice across social platforms.

Support Operations Content and Communications (Internal-Facing)

• Create and refine internal communications such as updates, newsletters, change announcements, and process summaries.
• Centralize and organize content across wikis, Confluence spaces, and internal repositories.
• Develop templates, documentation standards, and communication frameworks to improve consistency across Support teams.
• Help build or enhance support playbooks, onboarding materials, and process documentation.
• Partner with cross-functional teams to gather accurate content, clarify workflows, and validate process details.
• Document and refine Support processes by capturing clear, step-by-step workflows and ownership details.

Skills And Experience We Value

• Working toward a Bachelor's degree in Communications, Marketing, Business, English, Public Relations, Information Design or a related field
• Strong written communication skills, both short-form (social posts) and long-form (documentation, newsletters)
• Strong organizational skills with the ability to balance real-time tasks and project-based work
• Critical thinker with strong problem-solving skills and a proactive mindset
• Autonomous and resourceful; knows when to take initiative and when to seek clarification
• Comfortable working in a fast-paced, global, cross-functional environment
• Strong interpersonal skills to collaborate effectively with internal teams and support stakeholders
• Familiarity with social media platforms and principles of effective online engagement
• Detail-oriented with an ability to improve clarity, structure, and consistency in documentation

What Would Really Make You Stand Out

• Experience moderating social media or managing brand accounts
• Experience with Confluence, Miro, SharePoint, Sprout, or similar tools
• Interest or experience in documentation, content design, or workflow mapping
• Exposure to operations, incident management, or technical support environments

What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.