Senior On-Site Service Specialist, Hospitality

7 days ago

Montreal, Quebec, Canada Ricoh Full time $40,000 - $60,000 per year

Senior On-Site Svcs Spec, Hospitality

The Senior On-Site Svcs Spec - Hospitality is responsible for providing consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail.

Responsibilities:

  • Become knowledgeable with the Firm's required Best Practices in Food Service Procedures

  • Prepare meeting rooms for food and beverage service, deliver, set-up and retrieve orders, perform clean-up and reset of meeting rooms when the meeting is finished according to the schedule in the in-house reservation system and organized by the supervisor

  • Ensure that all tabletop items, including but not limited to linens, plates, cutlery and glassware are clean and presentable, properly set tables and related furniture for special events as instructed by the supervisor

  • Maintain a safe and orderly work area and perform all job duties in a safe manner, following all Firm safety policies and procedures

  • Maintain inventory supplies, ensuring the kitchen, conference centre and coffee rooms are well stocked, assist in receiving and storing deliveries

  • Ensure exceptional client service for all events, including prompt delivery of food, beverage and catering needs, familiarity with boardroom technology and supporting the conference floor set up and take down

  • Ensure tidiness and cleanliness of café and other kitchen areas

  • May also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail

  • Other duties as assigned by Coordinator - Hospitality and/or manager

Qualifications:

  • High School Diploma or GED

  • Minimum of 2 years experience in a food services, restaurant, hospitality or catering role

  • Certification required to serve alcohol (eg. Smart Serve in Ontario)

Skills:

  • Working knowledge of accepted food service industry standards with regard to food sanitation, food handling and preparation, food and beverage set-up and service

  • Strong verbal and written communication skills, with the ability to exercise discretion and good judgement

  • Possess excellent co-ordination, organizational and interpersonal skills

  • Excellent multi-tasking skills and adaptable to change

  • Service oriented

  • Ability to work as a team or independently

  • Ability to regularly lift and push objects up to 30 lbs

  • Basic computer skills with Microsoft Applications

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