manager workforce operations can

2 weeks ago

Toronto, Ontario, Canada Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The Manager, Workforce Operations is responsible for creating and maintaining effective labour models to ensure optimal allocation of resources across the organization. This role involves collaborating with field teams, Store Support Centre teams, and business units to design labour strategies that drive sales and enhance the associate and customer experience.

Key Responsibilities:

Labour Model Management

  • Leverage mathematical and statistical background to develop and maintain labour models for optimal resource allocation so as to maximize expense dollars through the labour management system.
  • Implement strategies to support sales and improve associate/customer experience.
  • Monitor the detailed analysis of data collected and past trends to determine long and short-term staffing needs for stores across the Canadian Division.
  • Develop change management guides for new labour model rollouts.
  • Ensure smooth implementation of labour model changes through strong project management practices.

Analytical & Strategic Decision Support

  • Create and provide analytics around labour models to senior leaders for informed decision-making.
  • Collaborate with US and Canadian teams to benchmark approaches and share best practices.

Labour Studies & Assessment

  • Develop and conduct labour studies across various departments to assess effectiveness.
  • Travel nationwide to conduct studies and monitor project progress.

Productivity & Cost Strategies

  • Lead productivity initiatives and develop cost-out strategies.
  • Work across the organization to enhance productivity measures.
  • Review labour/financial analyses to determine which departments have potential to be more productive.
  • Conduct cost/benefit analyses to understand the effectiveness of various initiatives.

Talent Development & Coaching

  • Mentor and develop team members to enhance their skills and career growth.
  • Provide regular feedback and conduct performance reviews for direct reports.
  • Foster a collaborative and innovative team environment.

Cross-functional Collaboration

  • Partner with field and business teams across the organization to integrate labour strategies.
  • Engage with business teams to align labour initiatives with organizational goals.
  • Facilitate workout problem-solving sessions with multiple groups of people.

Communication & Reporting

  • Communicate project status and findings to leadership and stakeholders.
  • Prepare comprehensive reports and presentations as needed.

Competencies:

  • Tech Savvy
  • Business Insights
  • Develops Talent
  • Decision Quality
  • Plans And Aligns
  • Ensures Accountability
  • Instills Trust
  • Communicates Effectively
  • Customer Focus
  • Collaboration
  • Courage

Skills:

  • Analytical and Strategic Thinking
  • Change Management Expertise
  • Leadership and Team Development
  • Communication and Reporting

Direct Manager/Direct Reports:

  • Reports to Senior Manager, Workforce Operations
  • Leads a team with direct reports

Travel Requirements:

  • Up to 30% travel across Canada

Physical Requirements:

  • Office-based with travel to various locations

Working Conditions:

  • Office, Store, Distribution Center

Minimum Education:

  • Bachelor's degree in business, Engineering, or related field

Minimum Years of Work Experience:

  • 5+ years in labour management or related field

Minimum Leadership Experience:

  • 2+ years in a leadership role

Certifications:

  • Relevant industry certifications preferred
  • PMP
  • P.Eng
  • Lean / Six Sigma
  • MOST

Other Requirements/Assets:

  • Experience in retail industry and proficiency in analytical tools is an asset
  • Strong mathematical and statistical skillset

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