Gaming Lounge Team Member
1 week ago
Job Overview
GG Central is a modern esports gaming lounge focused on competitive gaming, community events, and premium customer experiences. We're looking for energetic, reliable team members who are passionate about gaming, technology, and great customer service.
This role is customer-facing and hands-on. You'll be trained on all systems and procedures, so we're primarily looking for patient learners with strong communication skills and a positive attitude.
Responsibilities
- Provide excellent customer service by greeting guests, assisting with check-ins, bookings, and gaming sessions
- Operate GGLeap to manage customer accounts, gaming time, and station assignments
- Use custom-built POS software and Moneris PIN pads to process payments accurately and efficiently
- Assist customers with PC and console setup, logins, peripherals, and basic troubleshooting
- Monitor gaming stations and enforce house rules to ensure fair use and a positive environment
- Maintain cleanliness and organization of gaming stations, counters, and common areas
- Support tournaments, events, group bookings, and community activities
- Follow all safety, security, and operational procedures
- Serve alcohol responsibly where applicable and comply with Smart Serve Ontario regulations
Qualifications
- Previous experience in tech related industry, restaurant, or customer service preferred but not required
- Legally eligible to work in Canada
- Knowledge of food preparation, serving, cashiering, and food safety practices
- Smart Serve Certification (Ontario) required or willingness to obtain prior to starting
- Strong communication and customer service skills
- Patient, reliable, and able to learn new software and procedures
- Comfortable using computers and technology-based systems
- Ability to remain calm and professional in busy or high-energy situations
- Experience with GGLeap, POS systems, or payment terminals is an asset
- Familiarity with Adobe applications, Microsoft Office, Linux environments, or basic command-line and scripting tools (such as PowerShell .ps1 or shell .sh) is considered an asset
- Interest in gaming, esports, or technology is a bonus
Join our team to deliver exceptional service in a lively environment where your contributions make a difference
Job Types: Part-time, Permanent
Pay: $17.20-$24.00 per hour
Expected hours: 10 – 20 per week
Education:
- Secondary School (preferred)
Experience:
- Sales: 1 year (required)
Licence/Certification:
- Smart Serve (required)
Location:
- Waterloo, ON N2J 2Z2 (preferred)
Work Location: In person
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