Business Application Analyst

At
Trisura
, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of
Canada's Top Small and Medium Employers
since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company's success.

We are currently seeking a qualified individual to join our dynamic, forward-thinking team of
Business Application Management Office
professionals in our Toronto office.

Business Application Analyst - Toronto
The successful applicant will be a passionate and results oriented self-starter with the capability to foster and build upon relationships with new and existing talent.

As an integral member of the team, you will bring:

• Dedication to exceptional customer service, with both internal and external clients
• Excellent communication and interpersonal skills
• Strong analytical, problem solving, and debugging skills to resolve complex issues
• A logical, process-oriented work style
• Advanced working knowledge of Microsoft Office
• A team-oriented work style
• A great attitude and entrepreneurial spirit, embracing our vision "a step above"

Accountabilities Include

• Maintain policy document template library and perform product configurations as requested
• Triage and track application and system issues affecting the production environment, provide root cause analysis and, if possible, provide effective and timely resolution
• Manage tickets (bugs and change requests) related to production support, ticket escalation to vendor
• Coordinate application releases in production and staging environments with vendor
• Pre-release testing and quality assurance
• Perform trending analysis of problems to implement proactive solutions
• Develop and document operating procedures for troubleshooting, product maintenance, and other processes related to the application support
• Provide functional application orientation and training
• Respond to ad-hoc requests for information to support end users by answering phone calls and emails, participating in conference calls and meetings when requested
• Communication with all levels of internal and external stakeholders

Qualifications

• Bachelor's degree in business or information systems preferred
• Experience in Financial Services and/or recent graduate
• Previous production support and/or project management experience an asset
• Bilingual in French and English an asset

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Trisura
, headquartered in the heart of Canada's financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

Trisura
brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.