Operations Team Member

2 weeks ago

Ottawa, Ontario, Canada Gateway Services Inc Full time

Do you have a heart for animals and a desire to make a meaningful difference during life's most tender moments? As an Operations Team Member, you play a vital role in honoring beloved pets and supporting the families who love them. Working within a close-knit care center team, this position blends hands-on operational work with compassion, precision, and respect. Every task, whether creating a lasting memorial or carefully managing cremation processes, contributes to providing comfort, dignity, and excellence when it matters most.

**please note this role primarily focuses on the cremation services**

Duties & Responsibilities

  • Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
  • Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
  • Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. 
  • Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
  • Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
  • Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
  • Other duties as assigned.

Education, Training & Qualifications  

  • High school diploma or equivalent
  • Minimum of 12 months experience in a service industry
  • Valid Driver License may be required

Skills & Abilities   

  • Passion for Pets - Caring, patient, kind, and empathetic.
  • Customer Focus - Prioritize quality, safety, and ethics.
  • Problem Solving – Developing Solutions and Quick Thinking
  • Proven team player who is flexible and adaptable.
  • Energetic, self-motivated, and results oriented.
  • Good verbal communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
  • Safety - Committed to working in a safe environment, e.g., OSHA  
  • Strong attention to detail

Working Conditions  

  • Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
  • Regular lifting/moving 100+ lbs
  • Regularly be exposed to elevated noise levels.
  • Regularly be exposed to elevated heat levels.
  • Regular handling of deceased pets.

This role is more than a job, it's a calling. As an Operations Team Member, you will be trusted with meaningful responsibilities that require care, integrity, and teamwork. If you are detail-oriented, dependable, and driven by a genuine passion for pets and service, you'll find purpose and pride in the work you do each day. Join a team that values compassion, supports one another, and is dedicated to creating thoughtful, lasting tributes for cherished companions.

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