IT Infrastructure Analyst

2 weeks ago

Calgary, Alberta, Canada Suncor Energy Full time $80,000 - $120,000 per year

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

Are you skilled in networking / IT infrastructure and looking to advance your career with a forward-thinking organization? In this role you will be accountable for monitoring, troubleshooting, client support, configuration, and operations of Suncor's IT infrastructure. If you are enthusiastic about providing superior levels of customer service, working on a close-knit team, and troubleshooting issues, then this opportunity is for you

Minimum Requirements:

  • Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science
  • 5 years experience with network and/or server support
  • A Cisco, Juniper, or Microsoft certification (CCNA, JNCIA, MCSE, etc.)

Responsibilities:

  • Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
  • Evaluate and triage IT infrastructure events
  • Perform - and document - complex troubleshooting of IT infrastructure events
  • Monitor planned IT infrastructure changes
  • Co-ordinate Incident resolution within IT infrastructure operations
  • Co-ordinate IT infrastructure troubleshooting with specialist teams.
  • Issue escalations via established processes
  • Produce priority event reports

Location and other Key Details:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
  • Work shift is generally "Monday to Friday" regular business hours. However, as business needs dictate, candidates must be willing to temporarily work condensed work schedules in a 24x7x365 operational setting. These "4-on-4-off" shifts require consent to OT Averaging.
  • Our business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work

Why Suncor?
 

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace. 

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada.  Please note we will consider accessibility accommodations to applicants upon request. 

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