Retail Sales Supervisor

JOB DESCRIPTION

• Oversight for Retail Store and Fin's at Home (sales, margin and social media management)
• As a working supervisor, provide support and work along
• Motivate and develop a team of Retail Sales Associates including training support on all Sysco related systems, current, and future programs.
• Assigned metrics for retail sales and timeliness that must be met or exceeded.
• Manage retail sales and handle cash.
• Process payments using POS machines for debit and credit.
• Managing issues and complaints to quick and satisfactory resolution.
• Assist customers with questions related to seafood products.
• Opening and closing duties for retail store.
• Maintain a clean work environment to in compliance with Sysco standards.
• Work closely with the sales team and Operations to maintain inventory levels and provide seamless and coordinated service to customers.
• Management and accountability regarding processes and streamline workflow of the department.
• Ensure incoming calls/emails/customer communications are handled in a professional and timely manner.
• Follow up with customers directly as needed for support and extra customer care.
• Hours as early as 7am and as late as 7pm depending on needs of the business
• Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco's Food Safety Program, specific for the assigned role.
• Assist Food Safety Program Manager in ensuring compliance to Sysco's Food Safety Program that leads to compliance with third party certification and customer requirements.
• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.
• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
• Enable, champion and embrace an inclusive culture
• Develop and support high performing talent through hiring, scheduling, performance coaching, and career management practices
• Facilitate establishment of clear performance goals; Ensure that performance goals adapt to changing business demands; Identify and manage non-performers in a fair and timely
• Present oneself in a manner that demonstrates executive maturity, professionalism, trust, confidence, and integrity.
• Communicates broadly and frequently the company's vision, direction, goals, performance against plan, changes, and expectations through participation in department meetings, one-on-one meetings, and informal conversations with associates
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• A minimum of 2+ years' experience in Retail Sales environment.
• Social Media platform management, preferred.
• Progressive leadership experience managing a team, with demonstrated ability to lead, coach and motivate others.
• High School diploma required.
• Completion of post-secondary education in Business Administration, Marketing, Sales, or related field preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required
• Knowledge of cash sales and point-of-sale equipment.
• Exceptional communication dealing with retail customers.
• Proven effective communication skills with all levels of the organization.
• Strong computer skills with proficiency in Word, Excel, Outlook, Internet, Intranet.
• Must be detail-oriented, a fast learner, and be able to handle multiple tasks.
• Ability to deliver and receive feedback to ensure continuous improvement.

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here's a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
• Short-Term and Long-Term Disability
• Life Insurance
• Voluntary Optional Insurance
• Parental Leave Plan
• Company Pension Plan
• Group RRSP & TFSA
• Employee and Family Assistance
• Stock Purchase Plan
• Maple Virtual Care
• Unlimited on-line learning
• Sysco product discounts
• Preferred vendor discounts
• Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.