Account Manager

1 week ago

Vancouver, British Columbia, Canada ProCogia Full time

About ProCogia: 

We help businesses transform data into real growth
 
Our clients operate in high-stakes, highly regulated industries (such as telecom, financial services, life sciences, and more), where precision, compliance, and measurable outcomes are non-negotiable. We partner with them by embedding expert data science, engineering, and AI talent directly into projects that matter.
We're a diverse, close-knit team with a shared goal: delivering top-class, end-to-end data solutions. We don't just analyse data, we push the boundaries of what's possible, helping clients unlock new value and insights.
 
When you join ProCogia, you'll find a supportive, growth-driven environment where your ideas are welcomed, and your development is prioritized. We offer competitive salaries, generous benefits and perks for personal and professional development. 
 
If you're ready to unleash your potential and work at the cutting edge of data consulting, we'd love to meet you

The core of our culture is maintaining a high level of cultural equality throughout the company. Our diversity and differences allow us to create innovative and effective data solutions for our clients. 

Our Core Values: Trust, Growth, Innovation, Excellence, and Ownership


Job Summary 

As we expand our impact and presence with our active clients, we are hiring an Account Manager to support strategic accounts and deliver a standout client experience.

What You'll Shape

In this role, you will support senior account leaders in managing a portfolio of mining clients, ensuring they see clear value from ProCogia's analytics and AI solutions. You will coordinate day-to-day communication, maintain account health, and build the foundation to eventually own your own book of business.

Key Responsibilities
  • Work with senior account managers in delivering an excellent end-to-end experience for mining clients, from onboarding through renewal.
  • Engage with government-facing accounts, including Canadian public sector clients, supporting procurement activities and compliance requirements in partnership with senior account managers.
  • Collaborate with non-government entities to identify opportunities to utilize ITB/ITC credits in alignment with client and partner objectives.
  • Coordinate meetings, status updates, and follow-ups between client stakeholders and ProCogia delivery teams.
  • Maintain accurate CRM records, contacts, and opportunity information to support forecasting and decision-making.
  • Help prepare QBRs/EBRs, presentations, and value summaries that highlight impact for mining clients.
  • Surface risks, issues, and simple growth opportunities and collaborate with senior team members to address them.
  • Learn ProCogia's data and AI offerings and assist with proposals, SOWs, and renewal documentation.
  • Collaborate with cross-functional teams (consultants, data scientists, engineers) to keep client work on track.
  • Champion ProCogia's values of Trust, Growth, Innovation, Excellence, and Ownership in all client and internal interactions.

Qualifications

  • 1–4 years of experience in client-facing roles (customer success, account coordination, sales support, consulting).
  • Experience supporting or selling to the Canadian Government, including familiarity with ITB/ITC credits, public-sector procurement processes, and compliance requirements is a must.
  • Strong written and verbal communication skills and comfort working with multiple stakeholders.
  • Interest in data, analytics, or AI and how they can transform operational industries like mining.
  • High degree of organization, attention to detail, and follow-through across multiple tasks and projects.
  • Ability to thrive in a fast-paced, remote-friendly consulting environment.
  • Exposure to mining, natural resources, or industrial operations, or strong interest in learning this domain.
  • Experience with CRM tools (e.g., Salesforce, HubSpot) and basic reporting.
  • Education in business, data/analytics, engineering, or related fields (degree, diploma, or equivalent experience).
  • Willing to travel on a frequent basis.
  • Legally entitled to work in Canada.

ProCogia is proud to be an equal-opportunity employer. We are committed to creating a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

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