Senior Product Manager

At Trackforce, we're transforming how physical security operations are managed across the globe. As the world's leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection. 

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

As a Senior Product Manager at Trackforce, you will be responsible for owning the product line roadmap, ensuring R&D resources are focused on high-impact initiatives, and driving successful product execution across the organization. You will collaborate closely with engineering, product design, architecture, and QA teams to deliver innovative solutions that enhance our customers' experience and support business growth.

This role requires fluency in both French and English, strong product and project management experience, and a proven ability to manage mature, established products while driving incremental value and innovation.

• Product Roadmap & Strategy: Own the product roadmap, prioritize initiatives based on customer impact, and align investments with company objectives.
• Customer-Centric Focus: Advocate for the optimal customer experience through empathy, data analysis, and direct customer engagement.
• Market Orientation: Stay ahead of industry trends, competitive dynamics, and emerging technologies to guide product direction.
• Cross-Functional Leadership: Collaborate with engineering, QA, design, and GTM teams to ensure timely, high-quality product delivery.
• Business Acumen: Apply deep understanding of SaaS business models, GTM strategies, and financial metrics to product decisions.
• Technical Collaboration: Leverage a solid understanding of the technology platform to work effectively with technical teams.
• Project Execution: Manage complex product and project initiatives from concept to launch, ensuring on-time delivery of R&D milestones.

• Languages: Fluency in both French and English (written and spoken).
• Experience: 5+ years in B2B SaaS Product Management, with a track record in mature product lifecycle management.
• Project Management Skills: Strong experience in project planning, execution, and delivery across multiple stakeholders.
• Tools Expertise: Proficiency with product management tools such as JIRA, Pendo, Excel, PowerPoint, and Word (or equivalents).
• Communication Skills: Exceptional ability to communicate complex concepts clearly across technical and business teams.
• Education: Bachelor's degree in Business, Technology, or related field (or equivalent experience).

• R&D Delivery: On-time completion of key product and project milestones.
• Business Impact: Measurable contributions to ARR, GRR, and NRR growth.
• Customer Outcomes: Improved user engagement, NPS, and product usage metrics.

Why Join Trackforce? 

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that's committed to delivering real value to our customers — and having fun while doing it. 

At Trackforce, we live by our core values: 

· Foster Curiosity 

· Lead with Empathy 

· Take Ownership and Be Accountable 

· Empower Diversity 

· Be True and Act with Integrity 

#LI-Hybrid

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.