Claims Manager

2 weeks ago

Sydney, New South Wales, Canada UNSW Full time

Claims Manager

  • Employment Type: Full Time (35 hours per week)
  • Duration: Continuing
  • Remuneration: Level 8 $127,351 - $143,489 (depending on experience) + 17% super + leave loading
  • Location: UNSW Kensington Campus, NSW (hybrid)

About UNSW:

UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It's the reason we're one of the top 20 universities in the world and a member of Australia's prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place.

Why Your Role Matters:

The Claims Manager plays a key role in ensuring the University meets its pay and entitlements obligations in a fair, transparent and legally robust way. Reporting to the Head of Quality & Compliance, you will lead complex claims investigations and ensure the University's claims management process is best designed to strengthen compliance, governance and employee trust.

Key Responsibilities:

  • Lead and manage the University-wide pay and entitlements claims process.
  • Review, redesign and implement an efficient, best-practice claims management framework.
  • Lead complex pay claims investigations, including assessment against Enterprise Agreements and legislation, calculation methodologies, remediation and negotiation of outcomes.
  • Identify root causes of pay issues and provide practical recommendations to prevent recurrence.
  • Provide strategic and operational advice to senior leaders and claimants.
  • Develop reports for internal governance and external authorities.
  • Manage and mentor a claims officer and act as the escalation point for complex matters.
  • Build strong relationships across a complex stakeholder environment.

Who You Are:

You are a confident specialist with strong experience in industrial relations, employment law or HR compliance, and a proven ability to manage complex, sensitive matters.

You will bring:

  • A relevant tertiary qualification or equivalent experience.
  • Strong knowledge of employment legislation, industrial instruments and wages compliance.
  • Experience providing strategic advice to senior leaders.
  • Excellent analytical, negotiation and communication skills.
  • The ability to manage competing priorities in a fast-paced environment and deliver high-quality outcomes.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on 

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

  • Flexible working options.
  • Career development opportunities.
  • 17% Superannuation contributions and additional leave loading payments.
  • Additional 3 days of leave over Christmas period.
  • Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit

How to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 28th January 2026

Please note: Sponsorship is not available for this role; valid Australian working rights are required on application.

Contact: Amy Denney  - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

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