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Virtual Chief Center Operator

3 weeks ago

Canada Kumon Full time
Are you passionate about student success and interested in growing your leadership skills in a virtual environment? Do you enjoy working directly with families, supporting daily center operations, and collaborating with the team. If so, this is an exciting opportunity to join Kumon as a Chief Center Operator (CCO) supporting our Virtual Company-Owned Centers. This role is part of the New Business Development Department.
At Kumon, we are dedicated to helping students reach their full potential through our proven learning method. The Chief Center Operator plays a key role in the day-to-day execution and support of virtual center operations, working under the direction of the Center Instructor (CCI). This role is ideal for someone who is eager to grow, contribute operationally, and support center success in a remote setting. This is a Full-Time hourly position.
Key Responsibilities 

Support the daily operations of assigned Virtual Company-Owned Centers under the guidance of the CCI.  

Conduct parent orientation and assessment meetings, including follow-up communication and ongoing family support.  

Assist with lesson planning and managing enrollment growth within assigned subject and enrollment targets.  

Support instructional quality by monitoring virtual classes, assisting with device checks, and ensuring students and families understand virtual learning tools (e.g., Zoom, Kumon Connect).  

Collaborate with CCI to ensure compliance with Kumon instructional, operational, and customer service standards.  

Communicate effectively with families, instructors, and CCI to address questions, concerns, and operational needs.  

Support center scheduling, coordination, and administrative tasks related to virtual center operations.  

Participate in training, meetings, and professional development opportunities as required.  

What We're Looking For 

Bachelor's degree required; degree in education or a related field preferred.  

Experience working with students, families, or educational services; prior Kumon experience strongly preferred.  

Ability to work effectively in a virtual, remote environment, including comfort with video conferencing platforms and digital tools.  

Strong communication skills, including the ability to explain concepts clearly to families and students.  

Demonstrated organizational and time-management skills.  

Ability to follow direction, execute plans, and collaborate closely with leadership.  

Spanish language fluency preferred for candidates supporting EFL populations (based on center needs).  

Alignment with the Kumon mission and a strong student-first mindset.  

Additional Notes 

This role is virtual, and candidates may be located anywhere in the U.S. or Canada.  

Travel requirements are minimal but may include occasional attendance at company meetings, trainings, or instructor conferences.