Current jobs related to Customer Service Representative - ARAG Legal Solutions Inc Claims Toronto Ontario - ARAG Legal Solutions

  • Senior Customer Service Officer

    1 week ago

    Southwestern Ontario, Canada Accreditation and Customer Service Full time

    Legal Practice Board Senior Customer Service Officer PSCA 2024, Level 4, $95,782 - $100,526 Position No: LPB007 Work Type: Permanent - Full Time Location: Perth Permanent – Full Time An exciting opportunity for a Senior Customer Service Officer has come about at the Legal Practice Board (Board). There is currently one permanent full time vacancy to be...

  • Senior Customer Service Lead – Regulatory

    1 week ago

    Southwestern Ontario, Canada Accreditation and Customer Service Full time

    A legal regulatory board in Western Australia is seeking a Senior Customer Service Officer. This role involves providing exceptional customer service, processing regulatory applications, and guiding the team towards a customer-centric service culture. The ideal candidate will have experience in high-quality service delivery and a strong understanding of...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada MINT Cleaning Service GTA Full time

    Customer Service Representative (Social Media)Location: North York, ON (205 Placer Court)Job Type: Full-timeSalary: CAD 3,000 – 5,500 / month (Base + Monthly Performance Bonus)About the RoleWe are looking for a Customer Service Representative to support our fast-growing home services company.This role focuses on customer communication, booking...

  • Customer Service Representative

    1 week ago

    Ontario, Canada Tasco Appliances Full time

    **Reports To**: Director, Client Relations **Summary** The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer...

  • Customer Service Representative

    2 days ago

    Etobicoke, Ontario, Canada Quantum Management Services Ltd. Full time

    Position:Customer Service RepresentativeLocation:Etobicoke (Onsite)Salary:$25.00/hrJob Type:Temporary (3 months with potential for extension)Posting Type:Open VacancyPosition SummaryTheCustomer Service Representativeis responsible for providing administrative and customer service support to Health and Safety Consultants while delivering a high level of...

  • Customer Service Representative

    5 days ago

    Whitby, Ontario, Canada Cornerstone Building Brands Full time

    Company DescriptionWho We AreMitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the...

  • Customer Service Representative

    2 days ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    1 week ago

    Toronto, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Toronto. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...

  • Customer Service Representative

    5 days ago

    Ottawa, Ontario, KVY, Canada National Seating & Mobility Full time

    Join Our Team as a Customer Service RepresentativeAt National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission...

  • Customer Service Representative

    2 weeks ago

    Ontario, Canada Inspire Direct Marketing Full time

    **Customer Service Representative - Work from Home** $18.00-$22.00/hour + Benefits. This is a work-from-home position. If you are a professional sales, customer service or call centre representative, join our team and use your skills to help end poverty and make our world a better place. We are one of Canada's premiere fundraising call centres helping to...

Customer Service Representative

2 weeks ago

ARAG Legal Solutions Inc Claims Toronto Ontario, Canada ARAG Legal Solutions Full time

Please note the location of this position must be based in the Greater Toronto Area.

Customer Service Representative

The ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. 

As part of our strategy to expand and strengthen our presence across Canada, we are looking for two Customer Service Representatives in Toronto. 

Reporting to the Contact Centre Manager, the Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales. This role is for a current vacancy.

Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory five-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards.

Schedule: Applicants must be available Monday to Friday, 8:00 AM – 8:00 PM EST, and will be offered the following shift options: 8:00 AM – 4:00 PM and 12:00 PM – 8:00 PM.

What Will You Do?

  • Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
  • Make outbound calls for follow-ups, policy renewals, or to provide additional information.
  • Document all interactions in our CRM system with precision and clarity.
  • Provide clear and accurate information in compliance with company policies and industry regulations.
  • Handle complaints and difficult situations calmly and efficiently, escalating complex issues when appropriate.
  • Work closely with internal teams (underwriting, claims, etc.) to resolve customer issues.
  • Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
  • Respond to inbound customer calls in a timely and professional manner.

About You:

  • Excellent written and oral communication skills
  • High school diploma or equivalent; post-secondary education is an asset.
  • 2 years of previous experience in a call centre or customer service role, preferably within the insurance or financial services industry.
  • Strong verbal communication and active listening skills.
  • Ability to work efficiently in a fast-paced environment.
  • Comfortable with using computer systems and customer management software.
  • Professional, courteous, and empathetic approach to customer interactions.

We Offer:

  • Competitive Base Salary including annual bonus plan
  • Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
  • Paid Vacation Days and Personal Days

 For more information about ARAG Canada please visit: 

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Generalist if you require disability-related accommodation.