Customer Service Representative

7 days ago

Ottawa Ontario KVY Canada National Seating & Mobility Full time

Join Our Team as a Customer Service Representative

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on the size of the organization)

Role and Responsibilities / Essential Functions

  • Greet and assist in-store customers.
  • Assist customers with the selection of suitable equipment.
  • Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers' homes.
  • Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
  • Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.
  • Prepare quotes, send emails, schedule appointments, and maintain client records.
  • Track down medical equipment from the other locations.
  • Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.
  • Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Competencies / Skills

  • Knowledge of the Assistive Devices Program, and/or ostomy and wound care would be an asset.
  • Handle multiple customer calls and in person customer visits
  • Manage information in IT systems
  • Offer and create solutions based on client's enquiries
  • Previous experience in customer service for technical items/services
  • Schedule and conduct time management in job duties
  • Excellent communication, organization, and listening skills
  • Proficient with Microsoft Outlook and Excel

Why Join NSM?

  • A rewarding career where you make a real difference in people's lives.
  • Employer-paid benefits, ensuring your health and well-being.
  • RRSP matching program, helping you invest in your future.
  • Generous paid time off, because work-life balance matters.
  • Company-sponsored events, fostering a fun and inclusive team culture.
  • Branded company attire, so you can represent NSM with pride.
  • Competitive Wage, you will receive $20-$22 for this role.

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you

  • Senior Customer Service Officer

    2 weeks ago

    Southwestern Ontario, Canada Accreditation and Customer Service Full time

    Legal Practice Board Senior Customer Service Officer PSCA 2024, Level 4, $95,782 - $100,526 Position No: LPB007 Work Type: Permanent - Full Time Location: Perth Permanent – Full Time An exciting opportunity for a Senior Customer Service Officer has come about at the Legal Practice Board (Board). There is currently one permanent full time vacancy to be...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada Don Fournier Service Center Full time

    **Customer Service Representative (Full-time)** Service Ontario - Bank St. is seeking outgoing, organized, and professional customer service representatives to join our team and provide top-notch service to our customers in the Service Ontario private (local non-government owned) issuing offices. **Customer Service Representative: Duties and...

  • Senior Customer Service Lead – Regulatory

    2 weeks ago

    Southwestern Ontario, Canada Accreditation and Customer Service Full time

    A legal regulatory board in Western Australia is seeking a Senior Customer Service Officer. This role involves providing exceptional customer service, processing regulatory applications, and guiding the team towards a customer-centric service culture. The ideal candidate will have experience in high-quality service delivery and a strong understanding of...

  • Customer Service Representative

    2 weeks ago

    Ontario, Canada Tasco Appliances Full time

    **Reports To**: Director, Client Relations **Summary** The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Newprint Full time

    Job Brief: We are looking for a customer-oriented service representative. What does a Customer Service Representative do?A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The best CSRs are genuinely excited to help...

  • Customer Service Representative

    3 weeks ago

    Canada Fix Network World Full time

    Collision Repair Experts is looking for a Customer Service Representative! As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The Customer Service...

  • Customer Service Representative

    3 weeks ago

    Canada Fix Network World Full time

    Collision Repair Experts is looking for a Customer Service Representative! As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The Customer Service...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Farm Boy Inc. Full time

    Job OverviewBe part of what makes us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Customer Service Representative

    4 days ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...