District Manager, Ontario

The District Manager owns the operational performance, consistency, and health of a defined group of Brodie League locations.

This role is accountable for ensuring game days run to standard, location leaders are supported and coached, and operational issues are resolved quickly and professionally across the district.

The District Manager serves as the primary link between the Director of Operations and on-the-ground General Managers and League Managers. This is a field leadership role focused on execution, coaching, and reliability, ensuring Brodie standards are upheld consistently without central intervention.

This role will be responsible for driving growth across the following locations: the GTA (10+ locations), Kitchener, London, and Niagara.

District Execution & League Health

Ensure every location in the district consistently meets the Brodie Standard.

• Monitor weekly execution across all locations, including game flow, staffing readiness, stats accuracy, content delivery, and player experience
• Identify execution gaps early and intervene before they escalate into recurring issues
• Ensure league nights feel professional, predictable, and well-run across the district

What success looks like: League nights run smoothly with minimal escalations and consistent quality across all locations.

Develop strong, confident location leaders who can run their leagues independently.

• Act as the first point of support for General Managers and League Managers
• Coach leaders through challenges rather than solving everything for them
• Reinforce expectations, standards, and decision-making judgment consistently

What success looks like: GMs and LMs execute confidently, escalate appropriately, and improve over time.

Ensure Brodie systems, playbooks, and workflows are actually used in the field.

• Hold GMs and LMs accountable to required checklists, SOPs, and operating systems
• Identify where systems are breaking down or being bypassed
• Escalate systemic issues and contribute field feedback to improve processes

What success looks like: High compliance with Brodie systems and fewer execution issues caused by process drift.

Resolve operational issues quickly and prevent them from repeating.

• Triage and resolve issues escalated from locations with urgency and clarity
• Coordinate with Content Ops, Stats, Logistics, or Finance when needed
• Ensure root causes are addressed, not just symptoms

What success looks like: Issues are handled cleanly, escalations decrease over time, and problems rarely repeat.

Reduce manual work and increase the efficiency of district-level operations through smarter systems.

• Partner with League Managers and on-site operations staff to identify high-friction, manual operational workflows
• Partner with Tech to implement automations that reduce human error, speed up execution, and free staff time
• Ensure new tools and automations are adopted, documented, and actively used across district locations

What success looks like: League Managers spend less time on manual admin work and more time delivering a great league experience.

• Strong people leader with experience coaching managers to operate independently and make sound decisions
• Demonstrated success driving adoption of standardized systems, processes, and operating rhythms
• Proven ability to oversee and maintain consistent operational execution across multiple locations or teams
• Effective problem solver who can triage escalations, resolve issues quickly, and address root causes
• Operationally minded with an interest in improving efficiency through better workflows, tools, or automation
• Highly organized, accountable, and detail-oriented with a focus on delivering a consistently high-quality league experience
• Ability to travel between locations and work evenings/weekends during key periods
• 5 days in office at our Toronto HQ - Brodie has thrived due to a culture of collaboration and teamwork in office
  
  

Compensation Disclosure

The expected annual compensation range for this role is between $70,000 and $110,000 CAD. Compensation is based on skills, experience, qualifications, internal equity, and business needs. The compensation range may be adjusted in the future.

• Comprehensive health and wellness plan
• Access to a yearly Brodie takeover of the Toronto Raptors court
• Significant growth and mentorship opportunities
• Professional development budget
• Details regarding our full benefits package will be provided during the interview process

Artificial intelligence may be used in the recruitment and selection process, including to screen, assess, or evaluate applicants.

This job posting is for a new position at Brodie League.

Interested candidates should apply by submitting their resume through the designated application platform.

Commitment to Inclusion

We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative work. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with candidates from all ability levels throughout the recruitment process.