Shift Supervisor

2 weeks ago

Richmond Hill Ontario LC X Canada Tim Hortons Full time

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

  • Train, monitor and reinforce food safety procedures to team members.
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
  • Perform walk-through's to ensure the restaurant is ready to open/close and/or rush-ready.
  • Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
  • Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
  • Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
  • Follow up and ensure resolution of guest-related issues as needed.

For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today

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